There are a lot of software companies out there (on the internet that is ) that have on-demand remote pc control PC software for online remote desktop support available. I mean there are tons. There's everything from the hi-end webexes to free stuff that takes a little more work and know how to get going but are usable.
There are also the tried and true types like pc-anywhere for remote PC support on-demand that were all familiar with. At least those of us that are in the computer business in one way or another. The VNC flavors that are mostly free and have been around for ages. VNC though has been a good useful tool for many years and for thousands of companies and it still does the job. Plus it has a very small footprint and is very versatile.
The remote support software industry is just booming. Remote controlling computers over the internet seems to be the thing. A very useful thing. Especially when the tech person doesn't have too much to get the remote system under there control.
I'll have more on the next post . . .the baby is crying and I have to give the wife a hand and take this "call" .