Tuesday, February 28, 2006

MS Access Software for exam rooms

There's some software, a Microsoft Access database with Microsoft Access front end user interface, that the Dr. has on one of his computers and would like to have it on other systems.
He says you put it together and since you've done a bunch of custom type apps here I'll try to describe it so you know which on it is. This app permits the Dr to see/get information from the patients from a form on the web server. They enter a description of their problem before coming in for a scheduled visit. These notes are then used by the doctor in the office when the patient comes it. Then he does something to trigger the information the patient entered plus information he enters during the visit into Logician.

I need listed what needs to be done to make this work on another system. I'd prefer to have the information come directly from you. I will be somewhat dissecting the application to see how it starts, runs, and communicates. This method will take longer but I think it's do-able.

A may be a matter of just creating a shortcut to an access database located on a server share somewhere. If this is the case let me know so could same time setting it up on other stations.

FrontPage wasn't installed on your new computer because the installation software wasn't found anywhere. The MS version that's on the server does not include FrontPage software. Computer remote control for remote support on the web.

Sunday, February 26, 2006

Computer Support - Adventure (Rated PG): Remote Computer Support

Computer Support - Adventure (Rated PG): Remote Computer Support

I have 11 more new Dell systems to deploy at a medical practice in the city (NYC). The Dell computer systems they bought, although not high-end, are really quick. The customer did the right thing by selecting computers with hyperthreading P4 cpu systems with the hyperthreading technology already enabled. They also got 1 gig of memory in each computer. For online, On-demand PC remote support software they use Dameware Remote Control.

It provides on demand remote computer control for on demand remote desktop support from almost anywhere. I need to use this software a lot and so does the support company that supports their medical software. We are both located miles away and it just makes it easier to help them by using online remote PC control for remote pc support on-demand software instead of driving out their or taking the train in for every problem they are experiencing on the desktop systems. i also use Microsoft product on-demand remote desktop support remote control software since it's already available on most servers. Online PC remote support software can provide that extra help to get more things done and complete for a computer tech support department or support company. one of the key features and benefits of remote control and remote support software is that the time saving effects of the applications are felt and seen right away.

Friday, February 24, 2006

Setting up 32 new systems at busy medical practice.

OK. Some updates of what's been going on.


I'll start with my long project - adventure is more like it.  I'v been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office includeing chek-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day troubles. Which include the. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I'v been taking care of the problems for them. They have dameware installed on most systems for on-demand pc remote control and are able to push it out to the new systems.


Remote PC Control


The remote pc control software they use came in handy already since I needed their assistance to get the first exam room's software working properly.  It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another peice of medical software running, Logician by GE (general Electric),  on first use for it to complete the config. 



Remote desktop control



I was so close but I'm glad I called and saved time. The remote support tech, Tony, just remoted in to one of the servers. He was using some other online on demand computer remote control software to access the server over the Internet  then dameware for remote desktop control of the workstation.  


Remote Computer Control 


I like the software they use for computer remote control but I'm kind of favoring using PC Anywhere on all the desktops for my on demand pc remote support software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN.  


 

Monday, February 20, 2006

Online PC Remote Support Software

It's cheap and affordable on-demand computer remote control over the Internet. One account permits unlimted on-demand remote computer access and connections. You get a profile page of your own that's automatically generated from which you could adjust your configuration as needed. I may be trying it out soon since the evaluation is fee and I don't even need to take the credit card out.

Packetshaper reports

Reviewed the packshaper reports I created with the customer. They couldn't believe the amount of peeks they had for inbound traffic. I have to say that they were practically flatlined. They asked for an hourly report to see what a day looks like rather than a condenced report that spans over two weeks. That was no problem to generate since I already have it in Microsoft Excel format. They also asked for reports from their internet provider. We have those too. Another meeting is set for the first week of March. my company is trying to sell them MPLS for their inter-office networking and VoIP. Along iwth the MPLS servioce were trying to sell them the routers for the new service and provide monitoring. We already have a contract for onsite and remote support for their telephony system. Were able to make configuration changes to their phone system configuration by using PC Anywhere as the remote pc control software I installed on one of their systems. We connect to the remote computer which has the phone system software running on it and make our changes.

RDP Terminal Server License

Terminal Server License Expiring
Ever come across a Microsoft terminal server license for a desktop expiring for a desktop? Ah yes, the infamous "your terminal server license will expire" message with the days counting down. There's a simple reg hack to have the desktop get a new temporary license. I've done this a hundred times. I realy like what Microsoft has done with the remote desktop protocol and terminal server licensing in windows 2003 Server. It's great for server remote support. Although it wasn't intended to be computer remote support software, it really help supporting servers for remote computer support.

Delete the registry keys in HKLM software> microsoft > MSLicensing
there will be two of them in there:

Hardware and Store

Just right click and delete them both. Try connecting to your terminal server again and see them come back but this time without the count down message. This is great if you can't get additional licenses right away or for some other reason you just need to get a desktop working right away.

You could do this as a temporary fix many times but it's best to get real licenses from Microsoft. There not that expensive either.

Tuesday, February 07, 2006

P2P without pop-ups

StreamCast Networks

Publisher's Website StreamCast Networks

The new Morpheus with BitTorrent support takes the most powerful file-sharing technology available today and adds great features including quick and easy audio and video exporting to iPods through iTunes, one-click CD burning and firewall-to-firewall transfers that increases the number of available files. The smart user interface makes it fun to search, discover, download and play all types of media files including MP3 audio, music, movies, videos, games, photos and documents.

Search multiple P2P networks including the Neo Network, Gnutella and others to download more of what you find including rare and unique content you can't find anywhere else. Morpheus protects your privacy with access to public-proxy networks; works with your antivirus software; returns fast, multi-source downloads; provides Bitzi anti-spoofing lookups; and includes new community features and parental filters for safe downloads.

Thursday, February 02, 2006

Packeteer Bandwidth Usage Report

Well the packateer packetshaper reports went out to the customer. They reviewed it and although I thought they would understand most of it, they wanted to meet to go over it. This is the first report I ddid that would require a meeting with the custoemr afterwards to explain it.  Also, my company is looking to pitch MPLS and this report was to be used as evidence that they need to get it for better voice over Ip quality. I don't harly disagree wbut we're the ones that told them to go with the setup they have now that's not working. The meeting did go ok though. I explained what I found and they underrstood. They did however request another view of the data which I can't get through the GUI and have to find the caommand line version to get it. If you need a bandwidth report example or sample there's one here:
http://bloglines.com/blog/puppet. Modify it and add your images. The verbage in the report is decent and fairly general enough to get you going to a full report of your own.

Packeteer Bandwidth Usage Report

Well the packateer packetshaper reports went out to the customer. They reviewed it and although I thought they would understand most of it, they wanted to meet to go over it.  This is the first report I ddid that would require a meeting with the custoemr afterwards to explain it.  Also, my company is looking to pitch MPLS and this report was to be used as evidence that they need to get it for better voice over Ip quality.  I don't harly disagree wbut we're the ones that told them to go with the setup they have now that's not working.
The meeting did go ok though.  I explained what I found and they underrstood. They did however request another view of the data which I can't get through the GUI and have to find the caommand line version to get it.
 
If you need a bandwidth report example or sample there's one here:
http://bloglines.com/blog/puppet . Modify it and add your images. The verbage in the report is decent and fairly general enough to get you going to a full report of your own.  
 
 
 

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Remotely added Terminal server licenses.

Easy Item today after a high pressure meeting:

Added terminal server licenses to a customer's terminal server today. 20 more licenses for a total of 70. They have two Citrix servers which we deployed (me and fellow tech). Microsoft has made it so easy to get and add licenses. The customer bought them on his own to spare himself the huge markup we'd put on it. He then emailed us the word document that contained the aggreement number and license number. For on demand remote support I often use with this customer remote desktop online to remote control over the Internet his server computers and then just copy and pasted the information in.

Wednesday, February 01, 2006

Computer Support - Adventure (Rated PG)

Computer Support - Adventure (Rated PG)

The report when out to the customer. There was one meeting already about the results. I'll me at the custoemr's office tomorrow to go over the results.
I hear they have alot of questions. O'boy...this won't be good.

Adware, pop-ups, spyware removal

A customer's computer had more toolbars visible in the browser than web page. That was the most number of toolbars that I had ever seen.

To clean up the mess I used:

Adaware se
hijackthis

Part of the process included some manual intervention like:
- Killing running processes that I knew were part of the problem.
- Manual registry editing anf local drive file deletion.
- unintsalled, through application add/remove, tool bars

Computer had no pop-ups afterwards and worked much, much quicker. All tool bars were gone except the defautls.