Easy Item today after a high pressure meeting:
Added terminal server licenses to a customer's terminal server today. 20 more licenses for a total of 70. They have two Citrix servers which we deployed (me and fellow tech). Microsoft has made it so easy to get and add licenses. The customer bought them on his own to spare himself the huge markup we'd put on it. He then emailed us the word document that contained the aggreement number and license number. For on demand remote support I often use with this customer remote desktop online to remote control over the Internet his server computers and then just copy and pasted the information in.