Wednesday, January 31, 2024

Managing RDP (Remote Desktop) with no File Shares


Easier Access to RDP Connections for your Users
 

Businesses that depend on RDP desktop access for ongoing workflows must manage RDP connections effectively, and it is becoming progressively easier to do this without the conventional reliance on network shares, file servers, or even the growth of shortcuts. Teams can access remote desktops more efficiently by using a centralized RDP administration system, which eliminates the need to set up and maintain individual shortcuts or shares. The central access hub eliminates the requirement for local network setups by connecting users to a variety of remote systems via an online platform.

By assigning and managing access from a single interface, administrators may streamline the process of sharing RDP connections. The security risks associated with multiple access points are considerably reduced when shares are not required. Users enjoy a consistent experience because they don't have to clog their desktops with too many shortcuts to access their necessary systems from any location with an internet connection.

Not only does centralizing RDP connections facilitate better management, but it also fosters greater teamwork and communication. With central access, all users may instantly benefit from updates to connection details, keeping everyone informed and minimizing downtime caused by out-of-date data. The hardware and network traffic needed for remote desktop administration are also decreased by not requiring a file server for connection files or RDP shortcuts.

Moreover, a shared online remote desktop protocol management system provides the benefit of cross-platform accessibility. RDP sessions can be managed and started by team members using laptops, tablets, or cellphones, which gives them more flexibility and convenience in their work. This flexibility is especially useful for companies that employ remote or flexible workers.

Companies can have more control over their remote desktop protocols by using a centralized RDP management system that doesn't include shares or shortcuts. By simplifying the management of RDP access and concentrating on the security, effectiveness, and ease that contemporary enterprises want, it makes a reliable and seamless remote access environment possible.




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Tuesday, September 05, 2023

How to change RDP Listening Port in Windows



How to change RDP Listening Port in Windows 10/11.  

Using the registry editor to change the listening port will work in all versions of Windows. You will need administrator level permissions to make the change in this branch of the registry.


Using the Remote Desktop feature in Microsoft Windows can be incredibly useful for various purposes. Whether you are working remotely, providing technical support, or accessing files and applications from a different location, RDP offers a convenient solution.


RDP, which stands for Remote Desktop Protocol, is a proprietary protocol developed by Microsoft. This protocol enables users to establish a remote connection with other computers securely. By encrypting the data transmitted between the local and remote machines, RDP ensures that sensitive information remains protected.


RDP Default Port Number


To initiate an RDP session, you need to know the port number associated with it. In most cases, the default RDP port number is 3389. This means that when establishing a Remote Desktop connection, your computer will listen for incoming connections on port 3389.


RDP Access Over the Web


However, it's important to note that using the default port can make your system more vulnerable to potential security threats. Hackers often target commonly used ports like 3389 to exploit vulnerabilities and gain unauthorized access to systems. VPNs are a safer way to augment RDP and security. 


Change the default RDP Port Number


Start registry editor and go to the following key. Double-click to edit, change the port number to another of your preference such as 3390. Just about any number will do as long as it's not a well know port number or a port number used by another windows service or application. Using a high number, usually avoids the situation of overlap. 


HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\PortNumber


  • On the Edit menu, click Modify, and then click Decimal (to change from hex).
  • Type the new port number relacing the old, and then click OK.
  • Exit the Registry Editor.
  • Restart the service for RDP or just restart the computer. 






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Tuesday, August 15, 2023

Best Software tool for Managing and Centralizing RDP Connections: Online RDP Manager




1. Introduction to Online RDP Manager


Welcome to the world of efficient and centralized management of Remote Desktop Protocol (RDP) connections with Online RDP Manager. In today's digital landscape, where remote work and access to resources are becoming increasingly prevalent, the need for a reliable and user-friendly tool to manage RDP connections has never been more crucial. This article will provide a comprehensive overview of Online RDP Manager, exploring its features, benefits, setup process, customization options, and security enhancements. Additionally, we will delve into troubleshooting common issues that may arise with RDP connections and discuss the future trends and innovations in remote desktop management. Whether you are an IT professional, a remote worker, or a small business owner, this article aims to equip you with the knowledge to streamline and optimize your RDP connections with the help of Online RDP Manager.



1. Introduction to Online RDP Manager


- What is Online RDP Manager?

Online RDP Manager is a software tool designed to make your life easier by helping you manage and centralize all your Remote Desktop Protocol (RDP) connections. It's like having your own personal assistant for remote access!


- Importance of Remote Desktop Protocol (RDP)


RDP is a nifty little technology that allows you to connect to a remote computer from your own device. Whether you're working from home, on a business trip, or just too lazy to get out of bed, RDP lets you access your work computer or server as if you were sitting right in front of it. No need to commute or change out of your pajamas!

2. Understanding RDP Connections and their Importance


- What are RDP Connections?


RDP connections are the magic strands that bridge the gap between you and your remote computer. They enable you to control and interact with the remote desktop, access files and applications, and even print that important document from halfway across the world.

- Benefits of Centralizing RDP Connections


Having all your RDP connections in one centralized location makes life so much simpler. No more scouring through countless sticky notes or digging through folders to find the right connection details. With a centralized RDP manager, you can effortlessly access all your remote computers with just a few clicks.

- Challenges of Managing RDP Connections Manually


Let's face it, trying to manually manage RDP connections is like herding cats while riding a unicycle. It's time-consuming, prone to mistakes, and just plain frustrating. Plus, the more connections you have, the messier it gets. Save yourself the headache and let technology do the heavy lifting.

3. Features and Benefits of Online RDP Manager


- Overview of Online RDP Manager Features


Online RDP Manager has a plethora of features to make your RDP management a breeze. From organizing connections in folders to saving credentials securely, this tool has got you covered. It's like a Swiss Army knife for remote access!

- Streamlining RDP Connection Management


Say goodbye to chaos and hello to order! Online RDP Manager lets you easily add, edit, and remove RDP connections, keeping everything neat and tidy. No more wasting time searching for that one elusive connection.

- Increasing Productivity with Centralized Access


With all your RDP connections neatly organized in one place, you'll have lightning-fast access to your remote computers. No more fumbling through a maze of folders or scratching your head trying to remember which connection is which. Get things done faster and reclaim valuable time for more important things, like watching cat videos.

- Simplifying User Authentication and Authorization


Online RDP Manager takes the hassle out of logging into remote computers. It securely saves and manages your credentials, so you can effortlessly log in with just a single click. No more typing in complex passwords or frantically searching for that sticky note with your login details.

4. How to Set Up and Use Online RDP Manager


- System Requirements and Installation Process


Setting up Online RDP Manager is a piece of cake. Just make sure your system meets the minimum requirements, follow the simple installation steps, and voila! You're ready to start managing your RDP connections like a pro.

- Configuring Online RDP Manager for Initial Use


Once installed, it's time to configure Online RDP Manager to suit your preferences. Customize your settings, tweak the layout to your liking, and make it your own. It's like having your own personal RDP oasis.

- Adding and Organizing RDP Connections


Adding RDP connections is as easy as ordering pizza online. Just input the necessary details like the remote computer's address and your login credentials, and let Online RDP Manager do the rest. You can even organize your connections into folders for easy access and a touch of OCD satisfaction.

- Navigating the User Interface


The user interface of Online RDP Manager is intuitive and user-friendly. With its sleek design and user-centric approach, finding your way around is a breeze. You'll be a navigation ninja in no time!5. Advanced Options and Customization for RDP Connections

When it comes to managing and centralizing your RDP connections, an online RDP manager provides advanced settings and customization options to suit your needs. Whether you're a tech-savvy pro or a casual user, these features allow you to tailor your RDP experience.

You can explore advanced settings that fine-tune your RDP connections. Customize parameters like display resolution, audio redirection, printer redirection, and more. With these options, you can optimize your remote desktop experience to fit your specific requirements.

Managing credentials and authentication methods is also a breeze with an online RDP manager. Store your login information securely, and easily switch between different authentication methods like username-password, smart card, or multi-factor authentication. Say goodbye to hassles of remembering and entering credentials every time you connect.

Connection profiles and preferences allow you to save and reuse specific configurations for different RDP connections. Create profiles for different servers or workstations, so you don't have to reconfigure everything every time you need to connect. Plus, you can customize preferences like default display settings, audio settings, and more for a seamless experience.

To make organization even easier, online RDP managers often offer connection templates and grouping options. Templates let you quickly create new connections based on predefined settings, saving you time and effort. Grouping connections by categories, such as departments or projects, helps you keep things organized and easy to find.

6. Enhancing Security with Online RDP Manager


Security is of utmost importance when it comes to remote desktop management. With an online RDP manager, you can implement various security measures to protect your connections.

Follow best practices for securing RDP connections, such as enforcing strong passwords, implementing account lockouts, and regularly patching your systems. It's essential to stay one step ahead of potential security threats.

Encryption and access controls are vital for securing RDP connections. Ensure that your online RDP manager supports strong encryption protocols like SSL/TLS to safeguard your data during transit. Additionally, enable access controls to restrict who can connect to your remote desktops, adding an extra layer of protection.

Auditing and monitoring RDP activities is another important aspect of enhancing security. Keep track of who is accessing your remote desktops, what actions they are performing, and when. This helps identify any suspicious activities and enables you to take appropriate actions promptly.

Integrating your online RDP manager with existing security solutions further enhances your security posture. Whether it's integrating with your SIEM system or leveraging multi-factor authentication solutions, these integrations provide additional security layers to ensure only authorized access.


7. Troubleshooting Common Issues with RDP Connections

Despite the convenience of remote desktop management, occasional issues may arise. Here are some common problems you might encounter with RDP connections and how to troubleshoot them.

Connection failures can occur due to various reasons. Check that the remote server or workstation is powered on and connected to the network. Ensure that you have the correct credentials and that the remote desktop services are running properly. If all else fails, double-check your network connectivity and firewall settings.

Performance and lagging issues can be frustrating when you're trying to get work done remotely. Check your internet connection speed to ensure sufficient bandwidth. Consider reducing the display resolution or disabling resource-intensive features like audio redirection to improve performance. Additionally, check if there are any network bottlenecks that could be affecting the connection speed.

Authentication and authorization problems may arise if the credentials are incorrect or if the user account lacks the necessary permissions. Verify that you have the correct username and password or contact your system administrator for assistance. If you're dealing with multiple remote desktops, ensure that the appropriate user accounts have the necessary access rights on each machine.

Network and firewall configurations can sometimes interfere with RDP connections. Ensure that the necessary ports (usually TCP port 3389) are open in your firewall settings. Check if any antivirus or security software is blocking the RDP traffic. You may need to consult your network administrator or IT department to resolve any network-related issues.


8. The Future of Remote Desktop Management: Trends and Innovations


Looking ahead, remote desktop management continues to evolve with emerging technologies. Here are some trends and innovations shaping the future of this field:

- Virtual reality (VR) and augmented reality (AR) are finding their way into remote desktop management. Imagine being able to interact with your remote desktop using VR headsets or overlaying virtual information onto your physical workspace with AR glasses. These technologies have exciting potential for enhancing the remote user experience.

- Artificial intelligence (AI) and machine learning (ML) are being leveraged to improve automation and support capabilities in remote desktop management. AI-powered chatbots and virtual assistants can assist users with troubleshooting, provide real-time guidance, and even proactively identify and resolve issues.

- Cloud-based remote desktop management solutions are gaining popularity, allowing for greater scalability and flexibility. With cloud-based solutions, you can easily provision and manage remote desktops, access them from any device with an internet connection, and take advantage of automatic updates and backups.

- Enhanced security measures, such as zero-trust frameworks and biometric authentication, will continue to be integrated into remote desktop management solutions. These advancements aim to provide even stronger security and protect against evolving cybersecurity threats.

As technology continues to advance, the possibilities for remote desktop management are expanding. Embrace these trends and innovations to unlock new levels of productivity and convenience in your remote work journey.

8. Conclusion


With the increasing reliance on remote work and the need for seamless access to resources, Online RDP Manager emerges as a powerful software tool for managing and centralizing RDP connections. Its array of features, customization options, and security enhancements provide a comprehensive solution for efficient remote desktop management. By utilizing Online RDP Manager, organizations and individuals can streamline their workflows, enhance productivity, and ensure the security of their RDP connections. As technology continues to evolve, the future of remote desktop management holds promises of exciting trends and innovations. So, embrace the convenience and control offered by Online RDP Manager, and unlock the full potential of your remote work experience.



FAQ


1. What is Online RDP Manager?


Online RDP Manager is a software tool designed to simplify and centralize the management of Remote Desktop Protocol (RDP) connections. It provides a user-friendly interface to organize, access, and customize RDP connections, enhancing productivity and security.



2. Can Online RDP Manager be used with different operating systems?


Yes, Online RDP Manager is compatible with various operating systems, including Windows, macOS, and Linux. It offers cross-platform functionality, allowing users to manage RDP connections seamlessly regardless of the operating system they are using.



3. Is Online RDP Manager secure?


Absolutely. Online RDP Manager prioritizes security and follows industry best practices. It offers features such as encryption, authentication controls, and integration with existing security solutions to ensure the confidentiality and integrity of RDP connections. Users can confidently rely on Online RDP Manager for secure remote desktop management.



4. Can Online RDP Manager be used in a team or enterprise environment?


Yes, Online RDP Manager is suitable for both individual users and team/enterprise environments. It supports features like user authentication, authorization controls, connection templates, and group management, providing flexibility and scalability for organizations of varying sizes.



For basic RDP management, try the software tool that's online for managing and centralizing and sharing RDP connections among other network admins and system administrators. have all you RDP connection available to you. Most commonly used connections and also those that are rarely used. You'll never have to look up server name or guess at IP addresses to RDP to a desktop or server. All RDP connection are available all the time online. Try a Live Demo software. No signup or registration is required to access the demo software. There is no software installation required.  Remote desktop (RDP) used with RDS servers is an efficient method for providing users with remote desktop access. RDS services created by Microsoft has a long history of successfully enabling users and administrators to access desktops and apps remotely with RDP. 




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Wednesday, October 26, 2022

Shift Key not working in Remote Desktop Connection - Windows

Shift Key not working in Remote Desktop Connection Full Screen Mode

Remote desktop connection upper case letters work until the rdp session is changed to full screen mode. In full screen mode the shift key stopped working which would not allow upper case letters, such as for passwords or general punctuation, to be typed in from the keyboard. 


Stickey-keys- Shift key not working in remote desktop session.

Shift key not working in Remote Desktop Connection Full Screen mode

There are multiple posts  and forums that indicate turning off sticky keys will solve the problem of shift not working in RDP session. Since sticky keys was not enabled on the systems I was having this problem with I simply tried ENABLING it instead. I was able to have the shift key working again by turning on sticky keys . Since i really didn't need sticky keys, I then changed the options or behavior of sticky keys and disabled all features of it BUT left it "on". 

Can't type upper case in RDP (Remote Desktop Connection) session. 


See below, that with Sticky keys enabled, all features are unchecked. Play sound was left not because it was needed but instead because I just didn't care about sounds. 




 Or this version of the UI which contains the same settings with a different look. 
                             





Please share so others can find this post faster. 

QoS can be applied for RDP connections to devices such as servers and desktop or for managing RDP connections centrally online. 


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Monday, October 24, 2022

Disable Windows Location Service Using Windows 10 Registry

Disable or Enable Windows Location Service Using the Registry




Registry Keys to Turn on or Turn off Windows Location services


There are two registry keys that cna turn lcoation sercie on and off. one of the keys is for the user and the other key is for the computer system (laptop or desktop) It doesn;t matter if the desktop or laptrop is physical or avirtual machine. The registry keys to turn lcoation services on or turm lcoation services off are the same. 

The location services UI will allow you to turn lcoation services on and turn location serivces off bt not for both the computer and User. You can also turn lcoation serices off or turn lcoation serivces off per applciation using the Location Service user interface of windows 10. 

The windows registry location for user setting to turn off or turn on Location services is: 

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location

       





The windows registry location for computer settings to turn off or turn on Location services is: 

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location


       



Set both or either to Deny or Allow. 
Set to Deny to turn off and set to Allow to turn on Location services. 


To create a reg merge file , open notepad and copy the following into the new note and save as Turn-off-location-services.reg (or a name of your choosing) . make sure you use the .reg extension. 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location]
"Value"="Deny"




Please share so others could find this information faster. Thank you. 


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Friday, October 14, 2022

User Profile Cannot Be Loaded


User Profile Cannot Be Loaded, Windows Login , Roaming Profile, Redirected Folders. 





Have you seen this  when logging in or working on an issue your users are having. 
If there is redirected folders and roaming profile for appdatta, the causes could be many. The solution i found just recently was the user's profile was actually maybe corrupted. if not corrupted, there was a problem that was causing this within the profile. 
This environment was using citrix but this problem is not limited to Citrix. This could occur with terminal server (remote desktop service host) or even just a plain desktop connected to the domain. 
In this case there was a group policy that redirect users folders to a server share as well as the appdata roaming folders.  The enthronement consisted of pooled desktops which mean users would get random non persistent desktop. Again as stated, this problem could occur on a physical desktop, there is not need to have virtual desktop for this issue to occur but it does appear more often when working with virtualization. 

Rename the users roaming profile folder . Add _OLD at the end or something similar. DO NOT recreate the user's folder manually. Have the user login and the folders will re-create automatically with the correct permissions applied to hem. If you create it manually as an administrator, you'll have to manually set all the permissions for SYSTEM creator owner , the user, etc.. it's easier to have the login process create them for you. All this can be done from a vmware console, or RMM MSP type management software that allows remote access and control. not limited to either vmware of RMM, other software for desktop remote access can be used and it's your choice which one . 
 





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Thursday, June 16, 2022

Start a Manual Sync of Local AD to Azure



Start a manual sync of Active Directory changes easily using PowerShell on your Azure AD sync server. Password resets are fast, they occur immediately but other AD object and properties don't replicate to azure so quickly. Microsoft has restricted Azure AD connect services to 30 minute interval for syncing updates, additions , or changes to local Microsoft AD to Azure. So this means that even new user accounts added to your local Active Directory will take up to 30 minutes or more to sync up to Azure. 

If you have multiple sites with active directory controllers located at each site you may also have a delay due to internal local Active directory replication. Make sure your AD is free of errors and sync your local AD first. Syncing AD and syncing local AD to Azure can be done remotely or through a local console of the server. For remote access, online desktop support software can provide the remote control access you need. With applications for support, you could even work on networking devices remotely such as firewall's network switches and routers. Software for online computer support is used for both server and desktop support. Active Directory issue can be resolved with remote support software and also desktop applications. 

I've used the following command to sync all domain controllers. The options to the command line cause all domain controllers enterprise-wide to sync. So that means the domain controller server that are local to the Azure Sync server and other domain controllers that are located i other office or datacenters replicate  and sync.  

open an elevated command prompt on a domain controller and enter the following command to sync all domain controllers. 

                              repadmin /syncall /APeD 

Case is important with this command as upper case and loser case letters could have different options and thus do different things. None of which would be destructive but you may also not get the desired affect if the case of the letters is wrong.  Access  your domain controller using RDP or VMware console of if it's physical server get on the console of it. 

Syncing domain controllers should only take a few seconds to a minute. Once that's done, open a PowerShell command on the Azure sync server (that's the server running the Azure AD connect services).
Run the command from the PowerShell prompt to sync local changes and updates to Azure. 

                            Start-SyncSyncCycle -PolicyType Delta 

This will trigger and immediate syncing of changes updates and additions to Azure. After the sync is complete, you may have to wait several seconds to a minute at times to the changes in Azure. 




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Thursday, May 05, 2022

Two Little Blue Arrows on Folder and File Icons


What do the Little Blue Arrows on Folders and File Icons mean.



What do the Little Blue Arrows on Folders and File Icons mean




Windows will display little blue arrows on folders when the folder and it's file contents are compressed.  This issue with Folders and files on the desktop can be resolved using Online Desktop Support Software. Software that gives technical support the ability to connect remotely to a desktop and control it to fix the problem fast. Access desktops, Servers, Network switches and even firewalls online remotely.  

This can be verified by using a command line executable tool name compact 
Open a command prompt ,  go to the directory or drive letter and run the command  "compact". 
Here's an example using the C drive but it can be any drive such as in the example screen shot it is an E drive of a server  . type compact and hit enter.  
                       C:\>compact  
 
To go through subfolders / directories use the command line option of /s  C:\>compact /s
 
                      
Little Blue Arrows on Folders and File Icons mean



The C next to the folder indicates the folder named active is compressed.  This is from a server I was working on. 

Windows 10 , 11 and expect future releases of Windows automatically begin to compress folders and files when disk space gets low. So even if you've not enabled compression on any particular folder or drive letter, it will turn on automatically. Related post about compression and blue arrows on folders and files Windows File Explore with relevant information. The solution was simple, compression that activates automatically when the C drive of a Windows system desktop runs low on free space.  Hope this helps. 



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Access desktops, Servers, Network switches and even firewalls online remotely.  
 





Sunday, April 12, 2015

ActiveSync Mail Stuck at Loading - Android, iPhone, Tablet, All SmartPhones



Please Share so other can find this solution faster
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ActiveSync Mail Stuck at Loading

The fix for this is simple.
A client encountered and interesting problem. She had called in and stated that when accessing email through her smartphone using Microsoft ActiveSync, the account would successfully setup but never displayed messages.  No errors during account setup but no folders or emails would ever be listed. The smartphone in this case was an Android but might as well have been an iPhone, Tablet, Blackberry or anything else. The issue had nothing to do with the device. The issue was related to permissions.

Permissions Preventing Email from Displaying on Android, iPhone, any ActiveSync Device


I used a smartphone simulator to test Microsoft Active-sync with a test account. The results were very similar. The account would setup fine but no email. It appeared to be stuck. The smartphone would setup the email account fine, tried auto-discover and manual setup, but email would never display and although there was no error sending email, email was never sent. There was no Global address list Contacts displayed either.
I hope this saves someone some time by finding and viewing this post. I have also posted this as a reminder for me too in case I encounter this issue again. It is rare but can appear.

Active-Sync Mail Account Setup Completes but no Email or Email Folders

The solution is simple, set inheritable permissions check-box for the user.

Using Active Directory Users and Computers > Find the user > select the Security tab > Click the Advanced button > check the box Include Inheritable permissions 


Please see the image below.



Save and then either recreate the account on the ActiveSync device (iPhone, Android, Tablet, iPad, Blackberry, etc) or restart the device to force a re-connection, or close email completely and restart it.





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Saturday, March 21, 2015

Outlook Keeps Prompting Connecting to Office365 Email



Outlook Keeps Asking for Password Credentials, Office 365. 

Outlook 2010 not fully completing the setup process when connecting to Office 365 can occur more often with Outlook installed on Windows XP. One of the signs to this problem is that under the security tab when using the manual configuration method does not display Anonymous Authentication as an option. Anonymous authentication works well but is the default for Outlook 2013, not Outlook 2010 and Outlook 2007. Outlook 2010 and Outlook 2007 do not have this option by default. In this specific case for which I generated this article, the desktop Windows XP and started out with Outlook 2007 which as one of the attempts at resolving this issue was upgraded to Outlook 2010 with SP1. The first two check-marks appeared during automatic Outlook setup but the third would repeatedly prompt for a password. The setup would not fully complete. The password was correct and was tested using Outlook Web Access.


Please Share others can find this solution faster
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Outlook Office 365 Configuration Does not Complete

Outlook Keeps Prompting for Password  

Outlook 2010 with SP1 installed on Windows XP with SP3 and other updates would not connect to Office 365 for email. It would not fully setup. Outlook constantly prompted the user for a password. The password was well known and being entered correctly. As previously mentioned this desktop originally had Outlook 2007 which was upgraded to Outlook 2010 and this upgrade process may not have been required at all. One of the best ways to assist users with this problem and to provide support for this and other issues is by using software that enables access over the web. In particular, to connect to a remote computer system and fix the technical  problems remotely with online software for remote desktop control. The software enables remote connectivity and access. This Outlook email and other technical general desktop issues in general can be resolved with screen-sharing. 

Resolving Outlook Setup Not Completing with Office 365

A little more back ground first to help set the stage as to why the focus was completely placed on the local desktop and environment. The user's account setup with no problem in Outlook on an off-site computer desktop. The off-site computer was not connected to the domain and there was no VPN connecting it to the domain.

The steps taken to resolve this issue consisted of : 

Registry Changes: 

Run Regedit and go to  HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover
for Outlook 2010

Add or modify the following

"ExcludeScpLookup"=dword:00000001
"ExcludeHttpsAutodiscoverDomain"=dword:00000001
"ExcludeHttpsRootDomain"=dword:00000001
"ExcludeSrvLookup"=dword:00000001
"ExcludeHttpRedirect"=dword:00000000
"ExcludeSrvRecord"=dword:00000001

These keys could also be added to help prevent Outlook frm using the local CAS server if one exists on your network. In this case there was indeed a local Exchange 2007 server. The customer had migrated to Office 365 but the local Exchange server was still present on the network and int he domain.

[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover\RedirectServers]
"autodiscover-s.outlook.com"=hex(0):
"autodiscover.outlook.com"=hex(0):


The only look-up type that will be used now is HTTP Redirect to the XML file. If this fails, there'll be no Autodiscover. This removes local domain interference.

Microsoft Hotfix to Connect Outlook to Office 365 

The most generally accepted suggestion from many forums, but seems not to always work for people having this problem with Outlook connecting to Office 365,  is to run Windows updates and update your operating system and Microsoft Office installation (at least Outlook 2010). As mentioned previously this particular desktop had Outlook 2007 with Office 2007, I upgraded only Outlook.  Perhaps I did not need to upgrade Outlook at all. The operating system already had Service Pack 3 for Windows XP. I did not run Windows updates because I did not want to have other applications break.

Add the anonymous option to Outlook Logon Security Option list. 


Instead of running every single Windows update available which did not work for many people having the similar issue with Outlook and Office 365, I ran the following a hot-fix. The hot-fix both added the Anonymous option to Outlook's configuration options and enabled Outlook to connect and fully configure to Office 365.

KB Article Number(s): 2791026 Language: All (Global) Platform: i386 Location: (hotfixv4.microsoft.com/.../462115_intl_i386_zip.exe)
KB Article Number(s): 2791026 Language: All (Global) Platform: x64 Location: (hotfixv4.microsoft.com/.../462116_intl_x64_zip.exe)




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