I've seen Kaseya used in managed desktop and server environments by companies that manage customer desktops and servers.
For monitoring it works pretty good and also for collecting software and hardware data from the client's desktops and servers. The kaseya agent that runs on the desktops and servers. can get more than just basic hardware information. For example the agent can gather not just how much memory is installed in a system but also the number of slots in use and how many are available for more memory.
It also has remote control features that enable tech support to remote control computers through the internet.
Remote desktop control isn't built into the agent but when a selected computer PC desktop or server needs to be remotely controlled, the agent installs remote computer control software on to the target computer.
Kaseya for management of remote desktops and servers is a decent tool. Their interface and support product has some very good online features and is very complete.
The one aspect I believe that can perhaps use some work is their online help and support. Content sensitive support and help would be much more useful as their tech support takes a long time to answer calls in queue. They do answer however and are very good at problem resolution and completeness is question answering.
Kaseya for management of remote desktops and servers is a decent tool. Their interface and support product has some very good online features and is very complete.
The one aspect I believe that can perhaps use some work is their online help and support. Content sensitive support and help would be much more useful as their tech support takes a long time to answer calls in queue. They do answer however and are very good at problem resolution and completeness is question answering.
Their remote desktop control although adequate could contain several more free options that are distributed with the default installation instead of being add-on software packages.
4 comments:
I've seen Kaseya used in managed desktop and server environments by companies that manage customer desktops and servers.
For monitoring it works pretty good and also for collecting software and hardware data from the client's desktops and servers. The kaseya agent that runs on the desktops and servers. can get more than just basic hardware information. For example the agent can gather not just how much memory is installed in a system but also the number of slots in use and how many are available for more memory.
It also has remote control features that enable tech support to remote control computers through the internet.
Remote desktop control isn't built into the agent but when a selected computer PC desktop or server needs to be remotely controlled, the agent installs remote computer control software on to the target computer.
Kaseya for management of remote desktops and servers is a decent tool. Their interface and support product has some very good online features and is very complete.
The one aspect I believe that can perhaps use some work is their online help and support. Content sensitive support and help would be much more useful as their tech support takes a long time to answer calls in queue. They do answer however and are very good at problem resolution and completeness is question answering.
Kaseya for management of remote desktops and servers is a decent tool. Their interface and support product has some very good online features and is very complete.
The one aspect I believe that can perhaps use some work is their online help and support. Content sensitive support and help would be much more useful as their tech support takes a long time to answer calls in queue. They do answer however and are very good at problem resolution and completeness is question answering.
Their remote desktop control although adequate could contain several more free options that are distributed with the default installation instead of being add-on software packages.
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