Desktop Remote Support Software
Supporting multiple desktops dispersed in a large geographical areas is challenging. In some cases, the geographic area the remote desktop computers are located are beyond the techs local or immediate area, they're globally spread out. I have posted some of the advantages remote tech support in the past (another post about supporting desktops remotely and another of pc remote support software)
Desktop remote support software provide for efficient access to desktops connected all over the world. Desktop remote support software give tech support the reach they need to connect to and provide the remote support of software applications and computer operating system support. Desktop remote support software inherently gives control to the technician enabling them to have the same desktop access as if they were right in front of the computer desktop performing the same tasks to solve the problem or add features or software to the remote desktop PC.
Often, desktop remote support software requires the end-user to give permission to the remote technician. This is a security feature built into many such applications for obvious desktop security reasons. One of which is to not enable a tech to access a computer with out the users knowledge. Other application of desktop remote support software has end-user acknowledgement as an option and often it's turned off allowing a technician to provide remote desktop support during off-hours, without the consent or knowledge of the remote desktop user.
This type of desktop remote support software is usually installed by a technician while on site or remotely as well. The installation will consist of a service being added to the computers list of service running ion the background and will also have a taskbar icon associated with it. This would be in fact the only indication that the desktop remote support program is installed at all particularly if the notify the desktop user of a remote desktop connection option has been turned off to the tech support group or person.
While there are many desktop remote support software and options, anyone can concede that the best way to provide remote support to desktops connected to the Internet anywhere is via desktop remote support software.
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