Conferencing And Collaboration - With LiveMeeting

Conferencing And Collaboration

Microsoft LiveMeeting has a new version and some great new features to go with it.

Sign-up for a demo:

LiveMeeting Demo

Read White Paper:

Conferencing and Collaboration White Paper

LiveMeeting 2007 also has an Outlook add-on that allows you to send invitations in Outlook for online conferences. Microsoft LiveMetting is part of Microsoft's 365 Online Cloud application offering.

Remote Support Software

Remote support on the web is can also be found in a cloud based or Internet based access for clients and technicians. Software applications have changed so much that the cloud or SaaS providers can offer all applications that were once only found locally installed on the enterprise or small medium business network own hardware. Vitalization and multi-tenant applications and server services such as Active Directory and other services such as Microsoft Exchange email mailboxes.
Web based remote support software which began as a customer premisss installed application for computer remote control changed to a hosted solution very rapidly. Self hosted are installed applications for support still exist and flourish because the need to have a closed app, that it with no Internet access, is still la requirement in many offices which limit access to the Internet by many of their users. The most substantial difference is that once web based remote support required many firewall and router changes to be effected. That applied also to basic computer remote control access as well.

As time went on,. there has been a lesser need to change firewalls or router configuration for Internet based remote support software to function. This has created a huge technical support industry for just supporting the technical industry. This is a form of technology supporting technology. Remote support software has made a huge difference in how small and medium businesses are supported and with cloud computing taking one more and more of the daily hardware architecture for many businesses, remote support software is the way they are supported. Cloud based hardware or IaaS, Infrustucture as a Service, is part of the cloud solutions and remote support software often is built into many of these solutions.

Although Microsoft does not characterize or market their Microsoft Meeting product as web based remote support software, the software has the ability to help people assist each other. It has screen sharing capabilities and meant for online conferencing and online meetings but the fact that remote access and computer sharing options are available, web based remote support software is a feature of the application, possible and works very well. It's would be a solution that's not only useful for online collaboration but also for technical support when needed although it's primary function and purposed is not for remote support.

Computer Remote Support Software

Technology has become not just a part of everyday life, but has nearly consumed it for many people. People most especially effected by the technological infiltration of into all corners of life have been the computer desktop and server support professionals.

Once, during the earlier days of the transition from the non-tech every living to the days of all things technology, the requests for assistance with a technological hurdle by a co-worker were mostly confined to the the office. With the people who really were into technology taking on tech challenges after the work day completed. Most other folks who left the office would go home to their non high tech life styles and do whatever they did without the burden of clicking or touch screening or scrolling on any thing. Now, it's not just the techies who go home and tinker with high tech devices, it's a larger percent of the population.

It started with the home computer users then the casual surfers and now it's become an unstoppable train of technology that's effecting most aspects of life. It's not just the pros or business owners who can't stop working, it's all ages and types. It seems one of the most natural tendencies for humans is to interact with their own kind. To communicate to someone what they are thinking, what they are doing or planning to do. This need to communicate has gone far beyond the instant messengers, of which there are dozens, all fighting for users to slam ads into the faces of, to text messaging. This all doesn't stop on the computers as we know. Just recently in a big provider phone store, I noticed that there were no phones left that were a basic calling device. They all had cameras, video, Internet access, beautiful color screens, loads of graphics and capabilities. They are becoming more like mini computers. Traditional computers just have people stuck in one place mostly as they are to large to just slip into a pocket and go.

All the capabilities are now being stuffed into more mobile devices and they are selling with no slow down in sight. All to just satisfy the need to communicate in some fashion whether words or pictures, with someone else. Support, and remote support (briefly covered in a prior post), for these devices has changed also. Especially the mobile workers. They once had a computer that was connected to (I won't say dial-up Internet connections or dial-up connections directly to the office) but to the Internet and they someway connected into the company network and they did their work. Now remote or mobile workers have voice too on their desktops at home or wherever they're travelling (more stuff to support). Internet speeds provided by ISP providers are astonishing and almost imaginable in the early years of the Internet evolution.

Computer support mostly took place during regular business hours with the occasional call form the work-aholic from home. Now, support calls come from all directions and from many "regular" computer users. They are from the most simplest of problems to diagnose and troubleshoot to more complicated networking or application issues. Computer remote support software has changed too to match the needs of the mobile and remote work force. Once, a simple computer remote support application was installed on the computer that was located at home, and really didn't move, and the tech could just "dial-in" with computer support software and have remote control of the computer to fix the problem. The computer remote support software application was non-changing the connection didn't change much and was almost always available and the same. Now computer remote support has changed to include PDAs, tablet PCs, desktops of course, computers, towers, servers, dynamic IP addresses, static addressing, etc. It's like hitting a moving target as many users will even have more than one computer to work from. The days of computer remote support software just being on a single computer that didn't move and changed really slowly have evolved into a frenzy of quickly asserting where the person is and what's their connection speed and how to connect quickly.

Although many older users still refer to remotely connecting to computers as "dialing-in" it has come far from the ancient tones and flickering light of modems and dial-up connection times. especially when considering that a phone can have more bandwidth that the old computers once did.

Desktop Remote Support Software

Desktop Remote Support Software

Supporting multiple desktops dispersed in a large geographical areas is challenging. In some cases, the geographic area the remote desktop computers are located are beyond the techs local or immediate area, they're globally spread out. I have posted some of the advantages remote tech support in the past (another post about supporting desktops remotely and another of pc remote support software)

Desktop remote support software provide for efficient access to desktops connected all over the world. Desktop remote support software give tech support the reach they need to connect to and provide the remote support of software applications and computer operating system support. Desktop remote support software inherently gives control to the technician enabling them to have the same desktop access as if they were right in front of the computer desktop performing the same tasks to solve the problem or add features or software to the remote desktop PC.

Often, desktop remote support software requires the end-user to give permission to the remote technician. This is a security feature built into many such applications for obvious desktop security reasons. One of which is to not enable a tech to access a computer with out the users knowledge. Other application of desktop remote support software has end-user acknowledgement as an option and often it's turned off allowing a technician to provide remote desktop support during off-hours, without the consent or knowledge of the remote desktop user.

This type of desktop remote support software is usually installed by a technician while on site or remotely as well. The installation will consist of a service being added to the computers list of service running ion the background and will also have a taskbar icon associated with it. This would be in fact the only indication that the desktop remote support program is installed at all particularly if the notify the desktop user of a remote desktop connection option has been turned off to the tech support group or person.

While there are many desktop remote support software and options, anyone can concede that the best way to provide remote support to desktops connected to the Internet anywhere is via desktop remote support software.



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Benefits of Online Remote Access PC Support.

Online PC Remote Support Software

The cost saving benefits of remote control software are easily calculated. Anyone can derive from the use of remote support software the numerous advantages from just the description of such software. Online PC remote support software such as 4RemoteSupport permits the remote control of computers on the Internet. By gaining access and control of a remote computer for support, countless tech support functions can be performed so much quicker than by having to visit the site or office or attempt to diagnose and solve problems over the phone. As is the case often, the tech may know what the problem is but guiding an inexperienced computer user or even worse, an unwilling participant, to click on different windows and menus and then communicate information back to the tech support person on the phone often makes what could be 10 support session turn into 5 times that amount of time.
Remote control desktops over the web through the internet can save precious time and from a business aspect that means dollars. Efficiency of support staff increases many fold and remote control software or on-demand remote desktop support solutions cost much less than adding salaries.

Remote Support Software

Many of the major hardware and software vendors are using on-demand remote support software to increase their profit margins and stay competitive within their market segment. Vendors such as dell, Cisco, hp, and others are committing large amounts of money into online remote support solutions but in the end, save many times what they spend (almost forgot to mention Microsoft - RDP?). RDP for remote control is also one of my favorite solutions for PC remote control over the web. The problem I have with it at times is the need to have access and control of the networking equipment at the remote side to make the changes needed to allow the applications communication through to the inside network. Although, I must add that dell dropped it's remote support solution after having some great complications with it. They may have been too early to adapt such a strategy and the pc os platform was switching from me to 2000.

Remote Support Software - Symantec

Remote Support Software Computer remote control over the internet. Access desktops anywhere on the web to provide online remote control support. PC anywhere is one of the best and well know remote control software packages. it's been around for so many years. I and all other people that I know in the computer support industry have used version since it's inception during the dos era. With carbon copy as it symantec's prime competitor back then it was some battle for control of pc remote control (no pun intended).

Computer Support - Adventure (Rated PG): Remote Computer Support

Computer Support - Adventure (Rated PG): Remote Computer Support I have 11 more new Dell systems to deploy at a medical practice in the city (NYC). The Dell computer systems they bought, although not high-end, are really quick. The customer did the right thing by selecting computers with hyperthreading P4 cpu systems with the hyperthreading technology already enabled. They also got 1 gig of memory in each computer. For online, On-demand PC remote support software they use Dameware Remote Control. It provides on demand remote computer control for on demand remote desktop support from almost anywhere. I need to use this software a lot and so does the support company that supports their medical software. We are both located miles away and it just makes it easier to help them by using online remote PC control for remote pc support on-demand software instead of driving out their or taking the train in for every problem they are experiencing on the desktop systems. i also use Microsoft product on-demand remote desktop support remote control software since it's already available on most servers. Online PC remote support software can provide that extra help to get more things done and complete for a computer tech support department or support company. one of the key features and benefits of remote control and remote support software is that the time saving effects of the applications are felt and seen right away.

Cheap, Affordable Remote Computer Control - 4RemoteSupport

It's cheap and affordable online computer remote control over the Internet. One account permits unlimited on-demand remote computer access and connections. You get a profile page of your own that's automatically generated from which you could adjust your 4RemoteSupport remote access configuration as needed. I may be trying it out soon since the evaluation is fee and I don't even need to take the credit card out.