Computer & Networking News and Reviews: Remote Support Software Solution

Computer & Networking News and Reviews: Remote Support Software Solution


Microsoft LiveMeeting

I had the luck to see not only a demo of Microsoft's newley updated online application for collaboration, conferencing, and support but it was used for real in a support session whilst wowrking with a client to resollve some applciation issues on one of their server.

The application was a document imaging and database application purchased in an effort to help the office go paperless and their were some issues that were being logged and tracked. After some time had elapst, the support group for the application wanted to login to the server remotely to take a look and to apply some fixes to help resolve the problem the customer was having with their desktop software.

The issue was feezing and without the use of the applciation is full force roll-out yet, this was considerably odd behavior. The computer support company logged in using Livemeeting from Microsoft and we gave them access tot he server for remote support. the software worked grweat and very quick, the support group was able to access all aspects of the server and we still maintained control of the server's desktop keyboard and mouse movements too.



Sign-up for a demo:

LiveMeeting Demo

Read White Paper:

Conferencing and Collaboration White Paper

Conferencing, Collaboration and Support

Desktop Remote Support Software

Desktop Remote Support Software

Supporting multiple desktops dispersed in a large geographical areas is challenging. In some cases, the geographic area the remote desktop computers are located are beyond the techs local or immediate area, they're globally spread out. I have posted some of the advantages remote tech support in the past (another post about supporting desktops remotely and another of pc remote support software)

Desktop remote support software provide for efficient access to desktops connected all over the world. Desktop remote support software give tech support the reach they need to connect to and provide the remote support of software applications and computer operating system support. Desktop remote support software inherently gives control to the technician enabling them to have the same desktop access as if they were right in front of the computer desktop performing the same tasks to solve the problem or add features or software to the remote desktop PC.

Often, desktop remote support software requires the end-user to give permission to the remote technician. This is a security feature built into many such applications for obvious desktop security reasons. One of which is to not enable a tech to access a computer with out the users knowledge. Other application of desktop remote support software has end-user acknowledgement as an option and often it's turned off allowing a technician to provide remote desktop support during off-hours, without the consent or knowledge of the remote desktop user.

This type of desktop remote support software is usually installed by a technician while on site or remotely as well. The installation will consist of a service being added to the computers list of service running ion the background and will also have a taskbar icon associated with it. This would be in fact the only indication that the desktop remote support program is installed at all particularly if the notify the desktop user of a remote desktop connection option has been turned off to the tech support group or person.

While there are many desktop remote support software and options, anyone can concede that the best way to provide remote support to desktops connected to the Internet anywhere is via desktop remote support software.



Tags:
desktop remote support software,
desktop,
remote desktop,
remote support

Send As and Send on Behalf of Using Outlook and Exchange 2003

Configure Exchange 2003 / 2000 to allow Send As User or Send on Behalf of
To give a user rights to Send As perform the following steps:

This is a common scenario. There's a manager or other employee like a top sales rep that needs to have others send email on their behalf or for them. Rather than having the person who is going to send the email go to their desktop and compose the email to send, they could send email for the other user right from their own desktop.
The surprise here is that although you may have configured full mailbox access in Exchange settings and the user can open the other users mailbox in Outlook on their desktop, the email sent still bounce back with the message stating the user is not allowed to send.That's because it there is another checkbox that needs to be checked to send for another user in the user security tab.

1. 
   Open Active Directory Users. This doesn't have to be from your Exchange server
   
2. 
   Enable viewing of Advanced Features in AD users and computers by licking View --> Advanced Features
   
3. 
   Find the user that you would like to have other users have rights to allow someone to send email as them (boss / manager)


4. 
   Double-click on the user name or id and select the Security Tab which is Typically top right box
   
5. 
   Add user that needs to "Send As" and grant them "Send As" permission. Permission change can take up to 15 minutes to go into effect.
   
   The user may now select "Sent From" in Outlook and the recipient will not be able to tell the email was not really sent on behalf of someone.
   
   exchange-send-as-send-on-behalf

Remote Support

outlook send as,
send as,
outlook,
exchange

Load balancing with Sonicwall TZ170

I've worked with a bunch of different types of firewalls and routers and although Sonicwall is not one of my most favorite products for some applications it does do something right at a fairly reasonable cost. The load balance option on the TZ170 works pretty good and it's easy to configure.

The unit can be configured to load balance in active/active mode, active/passive and active/active (this is my favorite). In active active, you can set the amount of data that passes though each ISP connection using percentage based or even load based. So with these configuration options one can split off data by preference or by bandwidth availability for each connection.

Remote Support

Remote Support Software

Livemeeting is more than conferencing and collaboration software. Microsoft has released a new version of their online meeting software. What many people don't know, is that not only do you get a high quality, top-notch program for online conferences for product demonstrations and demos but tech also get a tool for providing web based desktop and server support through the web.

Help desk remote support system that lets technicians, application support specialists, developers, engineers, etc., remote control for remote support any PC anywhere on the Internet or a local (LAN or private WAN) network anywhere within your organizations network infrastructure and even over virtual networks such as VPNs (Virtual Private Networks) or virtual computers (such as VMWare or VirtualPC). It works on-demand in only seconds for faster delivery of pc remote support software.

Allows you to quickly view the desktop (or desktops) of remote client computers and to provide them with fast, high quality support within a minimal amount of time. A remote technical support and training or software demonstration tool that raises the standard of standard support and assists greatly in reducing support costs.

Specializing in remote support software enabling online remote support, computer remote control software, remote assistance and online customer support. Provide online computer remote support to customers or employees. Web based desktop remote support to remote control and support PC desktop computers and server anywhere over the Internet.

Providing online pc remote control software for support call centers and helpdesk groups. Provide support to your employess, customers and/or clients using pc remote control - it's an effective and simple and effective support method for clients and users to have confidence and comfort with your remote support and technical knowledge (expertise).

Computer Remote Support Software

PC Remote Support

More PC Remote Support Detailed Product Information:

PC Remote Support

Remote desktop control and management through web based online remote pc control software for support and help desk professionals. Useful and simple remote desktop and support software that requries no activex add-on installations into the web browser (that are stopped by pop-up blockers and confuse average computer users). With remote access solutions for small and large tech support businesses, VARs, systems integrators, information technology consultants, etc., and providing full featured software for remote desktop support.

Reliable Technical Support

I came across this site and started quickly reading/scanning the pages contained within and saw there were a number of links, good articles, and useful information. I noticed that one of the items listed was a online remote support software solution that I have signed up for. So I figured why not throw in a post.

The software for remote support is pretty good as an online solution for remotely supporting computers through the web and as an alternative to the more pricey brand names of remote support. The service is reliable for remote controlling computers over the web for support. Yes, it's an affordable remote support solution. Solutions for remote desktop support consist of products and online services that range from a little application to full blown, require dedicated server type solution that's costs thousands upon thousands of dollars per user or seat. This solution for remote online remote support is pretty inexpensive. One of the newly added features consists of allowing their users to send a remote support email link right from their site - while your logged in of course.

The feature list isn't tremendous compared to the more pricey well known solution but if it's remote control over the web you need, that's what you get.

Remote Desktop Support Software

Too many packages and solutions for remote control support that are available offer their service or product with maintenance fees and hidden charges. At one time I even remember seeing a site that charged per usage and another that charged by the minute. That's easy grey area for contention as there are ways that the information provided could be misleading or incorrect.

PC Remote Support

This site has a single flat rate and no charges for changing support computers or networks. The appliance based remote support solutions are nice too as they offer the fact that you own your solution for supporting computers. This is nice but you will pay forever the maintenance fees for the appliance and if you don't, you get no updates or support if there's a problem - you may own it but you'll never stop paying for it.

More...

Web based PC Remote Support

Benefits of Online Remote Access PC Support.

Online PC Remote Support Software

The cost saving benefits of remote control software are easily calculated. Anyone can derive from the use of remote support software the numerous advantages from just the description of such software. Online PC remote support software such as 4RemoteSupport permits the remote control of computers on the Internet. By gaining access and control of a remote computer for support, countless tech support functions can be performed so much quicker than by having to visit the site or office or attempt to diagnose and solve problems over the phone. As is the case often, the tech may know what the problem is but guiding an inexperienced computer user or even worse, an unwilling participant, to click on different windows and menus and then communicate information back to the tech support person on the phone often makes what could be 10 support session turn into 5 times that amount of time.
Remote control desktops over the web through the internet can save precious time and from a business aspect that means dollars. Efficiency of support staff increases many fold and remote control software or on-demand remote desktop support solutions cost much less than adding salaries.

Remote Support Software

Many of the major hardware and software vendors are using on-demand remote support software to increase their profit margins and stay competitive within their market segment. Vendors such as dell, Cisco, hp, and others are committing large amounts of money into online remote support solutions but in the end, save many times what they spend (almost forgot to mention Microsoft - RDP?). RDP for remote control is also one of my favorite solutions for PC remote control over the web. The problem I have with it at times is the need to have access and control of the networking equipment at the remote side to make the changes needed to allow the applications communication through to the inside network. Although, I must add that dell dropped it's remote support solution after having some great complications with it. They may have been too early to adapt such a strategy and the pc os platform was switching from me to 2000.