Cheap, Affordable Remote Computer Control - 4RemoteSupport

It's cheap and affordable online computer remote control over the Internet. One account permits unlimited on-demand remote computer access and connections. You get a profile page of your own that's automatically generated from which you could adjust your 4RemoteSupport remote access configuration as needed. I may be trying it out soon since the evaluation is fee and I don't even need to take the credit card out.

Packetshaper reports

Reviewed the packshaper reports I created with the customer. They couldn't believe the amount of peeks they had for inbound traffic. I have to say that they were practically flatlined. They asked for an hourly report to see what a day looks like rather than a condenced report that spans over two weeks. That was no problem to generate since I already have it in Microsoft Excel format. They also asked for reports from their internet provider. We have those too. Another meeting is set for the first week of March. my company is trying to sell them MPLS for their inter-office networking and VoIP. Along iwth the MPLS servioce were trying to sell them the routers for the new service and provide monitoring. We already have a contract for onsite and remote support for their telephony system. Were able to make configuration changes to their phone system configuration by using PC Anywhere as the remote pc control software I installed on one of their systems. We connect to the remote computer which has the phone system software running on it and make our changes.

RDP Terminal Server License

Terminal Server License Expiring Ever come across a Microsoft terminal server license for a desktop expiring for a desktop? Ah yes, the infamous "your terminal server license will expire" message with the days counting down. There's a simple reg hack to have the desktop get a new temporary license. I've done this a hundred times. I really like what Microsoft has done with the remote desktop protocol and terminal server licensing in windows 2003 Server. It's great for server remote support. Although it wasn't intended to be computer remote support software, it really help supporting servers for remote computer support. Delete the registry keys in HKLM software> Microsoft > MSLicensing there will be two of them in there: Hardware and Store Just right click and delete them both. Try connecting to your terminal server again and see them come back but this time without the count down message. This is great if you can't get additional licenses right away or for some other reason you just need to get a desktop working right away. You could do this as a temporary fix many times but it's best to get real licenses from Microsoft. There not that expensive either.

P2P without pop-ups

StreamCast Networks

StreamCast Networks

The new Morpheus with BitTorrent support takes the most powerful file-sharing technology available today and adds great features including quick and easy audio and video exporting to iPods through iTunes, one-click CD burning and firewall-to-firewall transfers that increases the number of available files. The smart user interface makes it fun to search, discover, download and play all types of media files including MP3 audio, music, movies, videos, games, photos and documents.

Search multiple P2P networks including the Neo Network, Gnutella and others to download more of what you find including rare and unique content you can't find anywhere else. Morpheus protects your privacy with access to public-proxy networks; works with your antivirus software; returns fast, multi-source downloads; provides Bitzi anti-spoofing lookups; and includes new community features and parental filters for safe downloads.

Computer Support - Adventure (Rated PG): Packeteer Bandwidth Usage Report

Computer Support - Adventure (Rated PG): Packeteer Bandwidth Usage Report

Packeteer Bandwidth Usage Report

Well the packateer packetshaper reports went out to the customer. They reviewed it and although I thought they would understand most of it, they wanted to meet to go over it. This is the first report I ddid that would require a meeting with the custoemr afterwards to explain it.  Also, my company is looking to pitch MPLS and this report was to be used as evidence that they need to get it for better voice over Ip quality. I don't harly disagree wbut we're the ones that told them to go with the setup they have now that's not working. The meeting did go ok though. I explained what I found and they underrstood. They did however request another view of the data which I can't get through the GUI and have to find the caommand line version to get it. If you need a bandwidth report example or sample there's one here:
http://bloglines.com/blog/puppet. Modify it and add your images. The verbage in the report is decent and fairly general enough to get you going to a full report of your own.

Packeteer Bandwidth Usage Report

Well the packateer packetshaper reports went out to the customer. They reviewed it and although I thought they would understand most of it, they wanted to meet to go over it.  This is the first report I ddid that would require a meeting with the custoemr afterwards to explain it.  Also, my company is looking to pitch MPLS and this report was to be used as evidence that they need to get it for better voice over Ip quality.  I don't harly disagree wbut we're the ones that told them to go with the setup they have now that's not working.

The meeting did go ok though.  I explained what I found and they underrstood. They did however request another view of the data which I can't get through the GUI and have to find the caommand line version to get it.

 

If you need a bandwidth report example or sample there's one here:

http://bloglines.com/blog/puppet . Modify it and add your images. The verbage in the report is decent and fairly general enough to get you going to a full report of your own.  

 

 

 

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Remotely added Terminal server licenses.

Easy Item today after a high pressure meeting:

Added terminal server licenses to a customer's terminal server today. 20 more licenses for a total of 70. They have two Citrix servers which we deployed (me and fellow tech). Microsoft has made it so easy to get and add licenses. The customer bought them on his own to spare himself the huge markup we'd put on it. He then emailed us the word document that contained the aggreement number and license number. For on demand remote support I often use with this customer remote desktop online to remote control over the Internet his server computers and then just copy and pasted the information in.

Computer Support - Adventure (Rated PG)

Computer Support - Adventure (Rated PG)

The report when out to the customer. There was one meeting already about the results. I'll me at the custoemr's office tomorrow to go over the results.
I hear they have alot of questions. O'boy...this won't be good.

Adware, pop-ups, spyware removal

A customer's computer had more toolbars visible in the browser than web page. That was the most number of toolbars that I had ever seen.

To clean up the mess I used:

Adaware se
hijackthis

Part of the process included some manual intervention like:
- Killing running processes that I knew were part of the problem.
- Manual registry editing anf local drive file deletion.
- unintsalled, through application add/remove, tool bars

Computer had no pop-ups afterwards and worked much, much quicker. All tool bars were gone except the defautls.