Supporting tech-nol-o-gy. Yep, that's a computer alright.
Nevermind about the fact that this bl0gger happens to have my name. Maybe I'll have to have a talk (email) with him/her about that. There could be only ONE!
There are some pretty interesting and cool p0sts on this bl0g. The guy actually posts about equipment that he comes accross while doing his tech support job. The computing equipment varies. Sometime is could be dekstops then servers or networking equipment like Adtran routers which he has a nice post on.
He even has some posts on software, registry hacks and even has some software reviews. I particularly liked the one that compares GFI Faxmaker with Captaris Rightfax. These two software packages are on opposite ends of the cost scale but also on the opposite end of features too.
Thursday, December 28, 2006
How do you cost-effectively provide remote support?
How do you cost-effectively provide remote support?
An example how free software can be used to create a remote support software program is described in this poston ittoolbox.com.
It's a nicely detailed description of how to use a free remote control tool to setup a remote support solution that could do the job for you.
An example how free software can be used to create a remote support software program is described in this poston ittoolbox.com.
It's a nicely detailed description of how to use a free remote control tool to setup a remote support solution that could do the job for you.
Tuesday, December 05, 2006
Another email trojan sent as attachment.
A new variation of an old theme, the trojan name has changed, the file attachment name has changed, but the delivery is the same old played out method of sending a virus or trojan, as an email attachment - how boring.
The people who create some of the viruses I think a very creative in getting there junk software out to the masses. As much as I don't like what they do and how they do it, in fact I consider it a form of torture for regular computer users, they are very good at it.
The newest version, really just another variation of the same old method of spreading their bad software, was today. A desktop user reported to me that they received an email that looked legitimate but because most of my users have been well trained to expect the unexpected when it comes to email scams, questioned the legitimacy of the email and notified me of it.
The subject contained the following:
Re: Mail server report
Which in appearance looks like most real messages sent from email servers. Very bland with no distinguishable characteristics to let the user know that it's really from their own server.
Then the body:
Our firewall determined the e-mails containing worm copies are being sent from your computer.
Nowadays it happens from many computers, because this is a new virus type (Network Worms).
Using the new bug in the Windows, these viruses infect the computer un-noticed. After the penetrating into the computer the virus harvests all the e-mail addresses and sends the copies of itself to these e-mail addresses
Please install updates for worm elimination and your computer restoring.
Best regards,
Customers support service
Attachment: Update-KB2703-x86
The attachment even looks like a Microsoft file name - similar but not real. To more experienced people most network administrators they would look at this and see that is was bogus as I did. But to an ordinary user or a less experienced admin, this attachment may very well be clicked on.
About the body, well if you heard enough language accents you would realize that this was written by someone with and accent. The most obvious clue that this isn't legitimate is that real updates don;t some through email and I don't know of anyone who would email another person a software update when they know they can be retrieved online very easily from Microsoft's update service.
It does look good though and even if many scanners would catch the virus as the file was unzipped and run, there are those that have outdated software and would get infected. Just as this email was sent from an infected computer. Then the chain continues on.
A simple rule is, don't open zip files from people you don't know...period. My users are aware of this that they don't open a thing and I have less trouble with outbreaks because of this basic training.
The people who create some of the viruses I think a very creative in getting there junk software out to the masses. As much as I don't like what they do and how they do it, in fact I consider it a form of torture for regular computer users, they are very good at it.
The newest version, really just another variation of the same old method of spreading their bad software, was today. A desktop user reported to me that they received an email that looked legitimate but because most of my users have been well trained to expect the unexpected when it comes to email scams, questioned the legitimacy of the email and notified me of it.
The subject contained the following:
Re: Mail server report
Which in appearance looks like most real messages sent from email servers. Very bland with no distinguishable characteristics to let the user know that it's really from their own server.
Then the body:
Our firewall determined the e-mails containing worm copies are being sent from your computer.
Nowadays it happens from many computers, because this is a new virus type (Network Worms).
Using the new bug in the Windows, these viruses infect the computer un-noticed. After the penetrating into the computer the virus harvests all the e-mail addresses and sends the copies of itself to these e-mail addresses
Please install updates for worm elimination and your computer restoring.
Best regards,
Customers support service
Attachment: Update-KB2703-x86
The attachment even looks like a Microsoft file name - similar but not real. To more experienced people most network administrators they would look at this and see that is was bogus as I did. But to an ordinary user or a less experienced admin, this attachment may very well be clicked on.
About the body, well if you heard enough language accents you would realize that this was written by someone with and accent. The most obvious clue that this isn't legitimate is that real updates don;t some through email and I don't know of anyone who would email another person a software update when they know they can be retrieved online very easily from Microsoft's update service.
It does look good though and even if many scanners would catch the virus as the file was unzipped and run, there are those that have outdated software and would get infected. Just as this email was sent from an infected computer. Then the chain continues on.
A simple rule is, don't open zip files from people you don't know...period. My users are aware of this that they don't open a thing and I have less trouble with outbreaks because of this basic training.
Monday, October 16, 2006
Remotely Support Desktops over the Internet
I found a webiste that has a service that allowes you to take control of computer systems over the Internet to provide remote support to end-users. This is not a novell idea or a great discovery but the thing that makes this site and their service speacial is that they don't sneak in additional charges and dont have a complicated billing system for their remote support solution.
Remotely access and control an unlimited number of computers over the Internet using thier remote support software service with one rate. Also, unlike other services that may charge for minutes used or the number of desktops accessed, there's none of that.
Thier system is dynamic in that if your location that you provide remote support from changes, you just make a simple change in your user page to accomodate for. The software that downloads to the remote computer autmatically "knows" of the change and tries to connect for remote desktop support using the new configuration.
Remotely access and control an unlimited number of computers over the Internet using thier remote support software service with one rate. Also, unlike other services that may charge for minutes used or the number of desktops accessed, there's none of that.
Remote Support Software
Remotely connect to and control as may systems as you need to. You could even change the computer you providing remote support from. There's "license" attached to any particular system. Change as you need to. There are even other sites that sell a program that has you networks IP address "burned" into it.Thier system is dynamic in that if your location that you provide remote support from changes, you just make a simple change in your user page to accomodate for. The software that downloads to the remote computer autmatically "knows" of the change and tries to connect for remote desktop support using the new configuration.
PC Remote Support Software
There a various vendors of pc remote support software that offer static solutions. Ther are even others that provide the tools to allow you to build your own remote control program. What these sites to is create an executable program for you that packs in an IP address that the remote control softwar that downloads to the remote computer uses to connec to. This works fine but what if you IP address changes or you need to provide PC remote support from a location other than the one that the program was created for - this is a problem. Remote PC support software should be as dynamic as the worl that's being supported. Desktops change all the time, networks change all the time. How can a support program not change too.Monday, September 18, 2006
HP's support is ranked top ten in the world but ...
Evo Drivers Support
If the page above doesn't load for you it's sad. This is supposed to be a support page for an HP Evo desktop. Supposedly the loacation from which a dekstop owner could download drivers and other desktop updates. It's down. It's been down for several days. Support pages come up for other dekstops for for some reason , for days, no one can get updates for evo desktops or towers or any other version of the system.
I've alwys like hp's efforts for providing online desktop support for thier products. I think their one of the best. I think they ven won some award and were in the top ten in the world. But this is the bad side. If for days a desktop owner can't get to a part of their support site that's for thier desktop then what exectly was the award for? Is their a way to cast a vote? Thier should be because although this is not normal for HP it falls into a real bad catagory and in the neighborhood of some real crappy support provided by other vendors which they beat out in the competition that brough them into the yop ten. Boo!.
If the page above doesn't load for you it's sad. This is supposed to be a support page for an HP Evo desktop. Supposedly the loacation from which a dekstop owner could download drivers and other desktop updates. It's down. It's been down for several days. Support pages come up for other dekstops for for some reason , for days, no one can get updates for evo desktops or towers or any other version of the system.
I've alwys like hp's efforts for providing online desktop support for thier products. I think their one of the best. I think they ven won some award and were in the top ten in the world. But this is the bad side. If for days a desktop owner can't get to a part of their support site that's for thier desktop then what exectly was the award for? Is their a way to cast a vote? Thier should be because although this is not normal for HP it falls into a real bad catagory and in the neighborhood of some real crappy support provided by other vendors which they beat out in the competition that brough them into the yop ten. Boo!.
Saturday, August 12, 2006
Supporting tech-nol-o-gy. Yep, that's a computer alright. - Powered By Bloglines
Supporting tech-nol-o-gy. Yep, that's a computer alright. - Powered By Bloglines
This blog site I found is kind of interesting enough.
It has several good tips on performing some not so common task on desktops, servers and routers. The person who writes on this page definately is from the computer, network, and server support world. He performs a wide range of support tasks and not just narrowed to a specific catagory of support. Some real experiences posted. It's not a bad blogging site. There are even a couple of decent tipes on equipment he's used including a couple that kind of say avoid if possible. He has even posted some good tip on or for online Remote support software for computer remote support. I'm going to be trying out the solution or service recommended by the author.
Monday, July 10, 2006
Citrix Secure Gateway: Can't connect using cable modem
A customer who has two Citrix servers in a load balance configuration and for failover has a secure access gateway server as a web front end for remote off-site ICA sessions to the two Citrix servers and the published apps on them. A really mysterious problem developed. Those of you in the field know about these types of problems, they 're the type that just suddenly start happening with no known changes to any systems having been made - they just suddenly start happening. As we all know, something is usaully changed that triggers a problem and especially the "mystery" problems. If it isn't an outright failure of a system or a component of the systems, it's generaly a configuration of something along the path of server and client.
This one is of those types of problems and on Citrix things are often much more complicated that the standard client server applciations. All equipment both networking , PC and server, nothing is known to have been altered. The problem happens when anyone tries to connect to the secure gateway which is the web front end to the citrix server using an optimum online cable modem Internet access. They never get the login prompt (page). Other desktops connecting using other Internet access providers connect with out a problem. It's just optimum online connections that don't work. This was established by remotely accessing desktops on other networks that I have access to and trying to connect to the gateway and then trying to connect to the servers from other networks that were using other ISP services (Internet Service Provider). This is a strange problem that will take some digging and a while to cure.
Tomorrow I'm going to place a network sniffer to monitor and collect information to see what's sending out and in to the server. I'm pretty certain the client request reaches the servers since there's a redirect to an HTTPS page once a connection is made to the server using the normal HTTP. This signifies that the request from the browser (Microsoft IE 6.0) reaches the server which tries to redirect to the secure page. A call will be placed to optimum online as well but I'm sure that will lead to nowhere. They and other providers don't readily admit to anything being wrong and even getting to the level of support where someone would actually know if there was a problem takes great effort. This could easily be a routing problem and not one that's on the Internet but rather an internal problem.
This one is of those types of problems and on Citrix things are often much more complicated that the standard client server applciations. All equipment both networking , PC and server, nothing is known to have been altered. The problem happens when anyone tries to connect to the secure gateway which is the web front end to the citrix server using an optimum online cable modem Internet access. They never get the login prompt (page). Other desktops connecting using other Internet access providers connect with out a problem. It's just optimum online connections that don't work. This was established by remotely accessing desktops on other networks that I have access to and trying to connect to the gateway and then trying to connect to the servers from other networks that were using other ISP services (Internet Service Provider). This is a strange problem that will take some digging and a while to cure.
Tomorrow I'm going to place a network sniffer to monitor and collect information to see what's sending out and in to the server. I'm pretty certain the client request reaches the servers since there's a redirect to an HTTPS page once a connection is made to the server using the normal HTTP. This signifies that the request from the browser (Microsoft IE 6.0) reaches the server which tries to redirect to the secure page. A call will be placed to optimum online as well but I'm sure that will lead to nowhere. They and other providers don't readily admit to anything being wrong and even getting to the level of support where someone would actually know if there was a problem takes great effort. This could easily be a routing problem and not one that's on the Internet but rather an internal problem.
Tuesday, June 27, 2006
Cheap Data Switches with Gigabit Ports.
This is a nice network switch, model SRW2024, which I have had the opportunity to install at customer's offices. 24 switch ports and each can do 10/100/1000. Even if you don't have much need for GB networking to the desktop right now. Most all desktop being shipped now have GB network cards installed in them. Every server I have seen has gigabit network cards as standard. Great bang for the price. Netgear makes some good switches too. I'll get a review in as soon as I can. I'm waiting to checkout some of their new gear.
These switches were added into a proposal to replace 2 48 port Cisco switches that cost over 10,000.00 dollars. These were way cheaper and can do VLANs.
More Features:
- The switch brings gigabit Ethernet speeds affordably to your network, addressing the needs of high bandwidth applications and those of power users
- Increases internal network security; user control is secured via 802.1x port authentication and MAC address filtering
- Enables the entire connected network to be optimized for networked applications, including voice, video and data storage
- Provides intelligent traffic management with rate limiting, policing, shaping, and multicast support
Comes with WebView ready to use. It is a browser based configuration utility that makes it easier to deply and use some of the advanced features.
Review for Online Remote Support Software
For computer remote control software for online desktop remote control and web based pc remote support, there are alternatives to the brand name products that give techs a tool and utility to for providing support to clients and end-users remotely.
Many remote support products require the tech to use the same computer to provide remote support from and if chanegd will require another purchase. Others require them to use the same network and if they need to change, charge them to change the network. A hostname can be used but then that leaves the tech vulnerable for another layer of the solution that could go give them a problem in the future.
Sunday, June 25, 2006
Remote Support Software
Livemeeting is more than conferencing and collaboration software. Microsoft has released a new version of their online meeting software. What many people don't know, is that not only do you get a high quality, top-notch program for online conferences for product demonstrations and demos but tech also get a tool for providing web based desktop and server support through the web.
Help desk remote support system that lets technicians, application support specialists, developers, engineers, etc., remote control for remote support any PC anywhere on the Internet or a local (LAN or private WAN) network anywhere within your organizations network infrastructure and even over virtual networks such as VPNs (Virtual Private Networks) or virtual computers (such as VMWare or VirtualPC). It works on-demand in only seconds for faster delivery of pc remote support software.
Allows you to quickly view the desktop (or desktops) of remote client computers and to provide them with fast, high quality support within a minimal amount of time. A remote technical support and training or software demonstration tool that raises the standard of standard support and assists greatly in reducing support costs.
Specializing in remote support software enabling online remote support, computer remote control software, remote assistance and online customer support. Provide online computer remote support to customers or employees. Web based desktop remote support to remote control and support PC desktop computers and server anywhere over the Internet.
Providing online pc remote control software for support call centers and helpdesk groups. Provide support to your employess, customers and/or clients using pc remote control - it's an effective and simple and effective support method for clients and users to have confidence and comfort with your remote support and technical knowledge (expertise).
Allows you to quickly view the desktop (or desktops) of remote client computers and to provide them with fast, high quality support within a minimal amount of time. A remote technical support and training or software demonstration tool that raises the standard of standard support and assists greatly in reducing support costs.
Specializing in remote support software enabling online remote support, computer remote control software, remote assistance and online customer support. Provide online computer remote support to customers or employees. Web based desktop remote support to remote control and support PC desktop computers and server anywhere over the Internet.
Providing online pc remote control software for support call centers and helpdesk groups. Provide support to your employess, customers and/or clients using pc remote control - it's an effective and simple and effective support method for clients and users to have confidence and comfort with your remote support and technical knowledge (expertise).
PC Remote Support
More PC Remote Support Detailed Product Information:
PC Remote Support
Remote desktop control and management through web based online remote pc control software for support and help desk professionals. Useful and simple remote desktop and support software that requries no activex add-on installations into the web browser (that are stopped by pop-up blockers and confuse average computer users). With remote access solutions for small and large tech support businesses, VARs, systems integrators, information technology consultants, etc., and providing full featured software for remote desktop support.
A Summary of the Microsoft Provided Tools Used for the Management of Active Directory.
This is a summary of the Microsoft provided technologies / tools used for the management of Active Directory.
Backup utility
Performs backup and restore operations. It is automatically installed with Windows Server 2003. In Windows Server 2003, the backup utility is Backup.exe. The wizard, or basic mode, is called Backup or Restore Wizard; and in advanced mode, it is called Backup Utility.
Start > All Programs > Accessories > System Tools > Backup
Or to open the Backup tool using the command line:
Start > Run. In the Open box, type ntbackup and then click OK.
DNS Manager
Used for modifying DNS parameters. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the DNS service, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open DNS Manager using the command line, type:
%systemroot%\System32\ dnsmgmt.msc
Active Directory Domains and Trusts Microsoft Management Console snap-in
Used for modifying Active Directory domains and trusts. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ domain.msc
Active Directory Installation Wizard
Used to promote or demote a domain controller.
Start > Run > dcpromo
Active Directory Schema snap-in
Used for modifying Active Directory schema. This tool does not appear by default in Administrative Tools.
Open the MMC snap-in using the command line, type:
%systemroot%\System32\ schmmgmt.msc
Active Directory Sites and Services MMC snap-in
Used for modifying Active Directory sites and services. This centralized management and monitoring tool can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ dssit.msc
Active Directory Users and Computers MMC snap-in
Used for modifying Active Directory users and computers. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ dsa.msc
Adsi edit MMC snap-in
Used for editing Active Directory to add, delete, or move objects within the directory. This centralized management and monitoring tool can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Open the MMC snap-in using the command line, type:
%systemroot%\System32\ adsiedit.msc
Dcdiag.exe
This command line tool analyzes the state of domain controllers in the forest or enterprise and reports any problems to assist in troubleshooting.
Start > Run > dcdiag.exe
Event Viewer
Provides logs for transactional reactive reviews of system and service events. It is automatically installed with Windows Server 2003.
Start > Control Panel > Administrative Tools > Event Viewer
Or to open Event Viewer using the command line:
Start >Run. In the Open box, type eventvwr.msc and then click OK.
Ldp.exe
Used to connect, bind, search, modify, add, and delete against any LDAP-compatible directory such as Active Directory. Used to view objects stored in Active Directory along with their metadata.
Start >Run. In the Open box, type ldp.exe and then click OK.
Net.exe
A set of commands for a variety of tasks, such as managing user accounts and computer accounts, sending messages, and managing shared resources.
Start > Run > cmd at the command prompt, type net to see options
Netdiag.exe
Helps isolate networking and connectivity problems by performing a series of tests to determine the state of the network client.
Start > Run > cmd at the command prompt, type netdiag /? to see options
Netdom.exe
Enables administrators to manage Windows 2000 and Windows Server 2003 domains and trust relationships from the command line.
Start > Run > cmd at the command prompt, type netdom /? to see options
Nltest.exe
Helps you get a list of domain controllers, force a remote shutdown, and query the status of trust relationships.
Start > Run > cmd at the command prompt, type nltest /? to see options
Ntdsutil.exe
Used to perform database maintenance of Active Directory, manage and control single master operations, and remove metadata left behind by domain controllers that were removed from the network without being properly uninstalled.
Start > Run > cmd at the command prompt, type ntdsutil /? to see options
Registry Editor
Enables you to view and change settings within the registry.
Start > Run > regedit
Repadmin.exe
Command line tool that helps administrators diagnose replication problems between domain controllers.
Start > Run > cmd at the command prompt, type repadmin /? to see options
Secedit.exe
Configures and analyzes system security by comparing current configuration with at least one security template.
Start > Run > cmd at the command prompt, type secedit /? to see options
Services snap-in
MMC snap-in that allows you to start, stop, or restart Windows services.
Start > Run > MMC > Services.msc
Ultrasound
A tool that allows administrators to monitor the health of the file replication service (FRS).
See www.microsoft.com/homepage/ms.htm for more information on the Ultrasound utility.
W32tm.exe
A tool used to diagnose problems having to do with Windows time.
Start > Run > cmd at the command prompt, type w32tm /? to see options
Referenced from: http://www.microsoft.com/technet/itsolutions/cits/mo/winsrvmg/adpog/adpog2.mspx
Backup utility
Performs backup and restore operations. It is automatically installed with Windows Server 2003. In Windows Server 2003, the backup utility is Backup.exe. The wizard, or basic mode, is called Backup or Restore Wizard; and in advanced mode, it is called Backup Utility.
Start > All Programs > Accessories > System Tools > Backup
Or to open the Backup tool using the command line:
Start > Run. In the Open box, type ntbackup and then click OK.
DNS Manager
Used for modifying DNS parameters. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the DNS service, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open DNS Manager using the command line, type:
%systemroot%\System32\ dnsmgmt.msc
Active Directory Domains and Trusts Microsoft Management Console snap-in
Used for modifying Active Directory domains and trusts. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ domain.msc
Active Directory Installation Wizard
Used to promote or demote a domain controller.
Start > Run > dcpromo
Active Directory Schema snap-in
Used for modifying Active Directory schema. This tool does not appear by default in Administrative Tools.
Open the MMC snap-in using the command line, type:
%systemroot%\System32\ schmmgmt.msc
Active Directory Sites and Services MMC snap-in
Used for modifying Active Directory sites and services. This centralized management and monitoring tool can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ dssit.msc
Active Directory Users and Computers MMC snap-in
Used for modifying Active Directory users and computers. These centralized management and monitoring tools can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Start > Control Panel > Administrative Tools
Or to open the MMC snap-in using the command line, type:
%systemroot%\System32\ dsa.msc
Adsi edit MMC snap-in
Used for editing Active Directory to add, delete, or move objects within the directory. This centralized management and monitoring tool can be found either in Administrative Tools after initial installation of the Active Directory, or through Adminpak.msi.
Open the MMC snap-in using the command line, type:
%systemroot%\System32\ adsiedit.msc
Dcdiag.exe
This command line tool analyzes the state of domain controllers in the forest or enterprise and reports any problems to assist in troubleshooting.
Start > Run > dcdiag.exe
Event Viewer
Provides logs for transactional reactive reviews of system and service events. It is automatically installed with Windows Server 2003.
Start > Control Panel > Administrative Tools > Event Viewer
Or to open Event Viewer using the command line:
Start >Run. In the Open box, type eventvwr.msc and then click OK.
Ldp.exe
Used to connect, bind, search, modify, add, and delete against any LDAP-compatible directory such as Active Directory. Used to view objects stored in Active Directory along with their metadata.
Start >Run. In the Open box, type ldp.exe and then click OK.
Net.exe
A set of commands for a variety of tasks, such as managing user accounts and computer accounts, sending messages, and managing shared resources.
Start > Run > cmd at the command prompt, type net to see options
Netdiag.exe
Helps isolate networking and connectivity problems by performing a series of tests to determine the state of the network client.
Start > Run > cmd at the command prompt, type netdiag /? to see options
Netdom.exe
Enables administrators to manage Windows 2000 and Windows Server 2003 domains and trust relationships from the command line.
Start > Run > cmd at the command prompt, type netdom /? to see options
Nltest.exe
Helps you get a list of domain controllers, force a remote shutdown, and query the status of trust relationships.
Start > Run > cmd at the command prompt, type nltest /? to see options
Ntdsutil.exe
Used to perform database maintenance of Active Directory, manage and control single master operations, and remove metadata left behind by domain controllers that were removed from the network without being properly uninstalled.
Start > Run > cmd at the command prompt, type ntdsutil /? to see options
Registry Editor
Enables you to view and change settings within the registry.
Start > Run > regedit
Repadmin.exe
Command line tool that helps administrators diagnose replication problems between domain controllers.
Start > Run > cmd at the command prompt, type repadmin /? to see options
Secedit.exe
Configures and analyzes system security by comparing current configuration with at least one security template.
Start > Run > cmd at the command prompt, type secedit /? to see options
Services snap-in
MMC snap-in that allows you to start, stop, or restart Windows services.
Start > Run > MMC > Services.msc
Ultrasound
A tool that allows administrators to monitor the health of the file replication service (FRS).
See www.microsoft.com/homepage/ms.htm for more information on the Ultrasound utility.
W32tm.exe
A tool used to diagnose problems having to do with Windows time.
Start > Run > cmd at the command prompt, type w32tm /? to see options
Referenced from: http://www.microsoft.com/technet/itsolutions/cits/mo/winsrvmg/adpog/adpog2.mspx
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