Wednesday, February 14, 2007

Multiple Calendars On BlackBerry Handhelds

Blackberry handhelds at least the ones I've seen that operate with a Blackberry Enterprise server and run with on Java platform (4.x), do not and cannot display multiple user's calendars. I'm holding one of the blackberry handhelds in my hand right now that wasn't able to nor could it currently display any calendar but my own (there is a hack method from what BB support told me be it doesn't work 100% right, it is not smooth to update, and they do not support it).

It's a very useful feature to have on a PDA, the ability to view several different shared calendars. I've seen the setup at attorney's offices. The calendars are made up of not a persons own calendar but those of various court calendars. Since many attorneys, at least in my neck of the woods, don't present their cases in just one court or in one location, they often go to several different court houses. Having the calendar for each of the various court houses and having them update automatically through the wireless network ti the PDA, like Verizon, Cingular, Sprint, etc., let's them be more productive and efficient.

I've both seen and setup multiple calendars through the use of public folders on Exchange where each court is a folder of calendar type. One attorney's office had their lawyers on 5 separate calendars. The girls in the office could update their schedules and they would get them almost instantly. This was done with PDA' that had a windows operating system on them.

Another attorney office which I support wanted to do the same but they had already purchased Blackberry handhelds as their PDAs. Well, when asked to setup exchange in their office and a blackberry enterprise server with the goal of setting up multiple calendars, I found out that it can;t be done. So the bottom line is currently blackberry handhelds even with a blackberry enterprise server cannot display multiple calendars on the handhelds. It was stressed by blackberry support that this feature may be added in the future but as of right now, BB Enterprise server version 4.1, it can't be done.


Monday, February 12, 2007

Send As and Send on Behalf of Using Outlook and Exchange 2003

Configure Exchange 2003 / 2000 to allow Send As User or Send on Behalf of
To give a user rights to Send As perform the following steps:

This is a common scenario. There's a manager or other employee like a top sales rep that needs to have others send email on their behalf or for them. Rather than having the person who is going to send the email go to their desktop and compose the email to send, they could send email for the other user right from their own desktop.
The surprise here is that although you may have configured full mailbox access in Exchange settings and the user can open the other users mailbox in Outlook on their desktop, the email sent still bounce back with the message stating the user is not allowed to send.That's because it there is another checkbox that needs to be checked to send for another user in the user security tab.

  1. Open Active Directory Users. This doesn't have to be from your Exchange server

  2. Enable viewing of Advanced Features in AD users and computers by licking View --> Advanced Features

  3. Find the user that you would like to have other users have rights to allow someone to send email as them (boss / manager)

  4. Double-click on the user name or id and select the Security Tab which is Typically top right box

  5. Add user that needs to "Send As" and grant them "Send As" permission. Permission change can take up to 15 minutes to go into effect.

    The user may now select "Sent From" in Outlook and the recipient will not be able to tell the email was not really sent on behalf of someone.


Remote Support


Saturday, February 03, 2007

Generic Host Process for Win32 Services Error

Generic Host Process for Win32 Services Error

So many XP systems have automatic updates enabled. So there are many users who have recently received the the Generic Host Process Error. If security update 873333 (MS05-012) was installed rither through automatic updates or through a manual system update, you may experience the message.

A supported hotfix is now available from Microsoft. Please use the link to Microsoft's support site below to download the hotfix. There are several version of the dowload so be careful which one you choose.

KnowledgeBase Article: