Computer & Networking News and Reviews: Remote Support Software Solution

Computer & Networking News and Reviews: Remote Support Software Solution


Microsoft LiveMeeting

I had the luck to see not only a demo of Microsoft's newley updated online application for collaboration, conferencing, and support but it was used for real in a support session whilst wowrking with a client to resollve some applciation issues on one of their server.

The application was a document imaging and database application purchased in an effort to help the office go paperless and their were some issues that were being logged and tracked. After some time had elapst, the support group for the application wanted to login to the server remotely to take a look and to apply some fixes to help resolve the problem the customer was having with their desktop software.

The issue was feezing and without the use of the applciation is full force roll-out yet, this was considerably odd behavior. The computer support company logged in using Livemeeting from Microsoft and we gave them access tot he server for remote support. the software worked grweat and very quick, the support group was able to access all aspects of the server and we still maintained control of the server's desktop keyboard and mouse movements too.



Sign-up for a demo:

LiveMeeting Demo

Read White Paper:

Conferencing and Collaboration White Paper

Conferencing, Collaboration and Support

Send As and Send on Behalf of Using Outlook and Exchange 2003

Configure Exchange 2003 / 2000 to allow Send As User or Send on Behalf of
To give a user rights to Send As perform the following steps:

This is a common scenario. There's a manager or other employee like a top sales rep that needs to have others send email on their behalf or for them. Rather than having the person who is going to send the email go to their desktop and compose the email to send, they could send email for the other user right from their own desktop.
The surprise here is that although you may have configured full mailbox access in Exchange settings and the user can open the other users mailbox in Outlook on their desktop, the email sent still bounce back with the message stating the user is not allowed to send.That's because it there is another checkbox that needs to be checked to send for another user in the user security tab.

1. 
   Open Active Directory Users. This doesn't have to be from your Exchange server
   
2. 
   Enable viewing of Advanced Features in AD users and computers by licking View --> Advanced Features
   
3. 
   Find the user that you would like to have other users have rights to allow someone to send email as them (boss / manager)


4. 
   Double-click on the user name or id and select the Security Tab which is Typically top right box
   
5. 
   Add user that needs to "Send As" and grant them "Send As" permission. Permission change can take up to 15 minutes to go into effect.
   
   The user may now select "Sent From" in Outlook and the recipient will not be able to tell the email was not really sent on behalf of someone.
   
   exchange-send-as-send-on-behalf

Remote Support

outlook send as,
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Reliable Technical Support

I came across this site and started quickly reading/scanning the pages contained within and saw there were a number of links, good articles, and useful information. I noticed that one of the items listed was a online remote support software solution that I have signed up for. So I figured why not throw in a post.

The software for remote support is pretty good as an online solution for remotely supporting computers through the web and as an alternative to the more pricey brand names of remote support. The service is reliable for remote controlling computers over the web for support. Yes, it's an affordable remote support solution. Solutions for remote desktop support consist of products and online services that range from a little application to full blown, require dedicated server type solution that's costs thousands upon thousands of dollars per user or seat. This solution for remote online remote support is pretty inexpensive. One of the newly added features consists of allowing their users to send a remote support email link right from their site - while your logged in of course.

The feature list isn't tremendous compared to the more pricey well known solution but if it's remote control over the web you need, that's what you get.

Remote Desktop Support Software

Too many packages and solutions for remote control support that are available offer their service or product with maintenance fees and hidden charges. At one time I even remember seeing a site that charged per usage and another that charged by the minute. That's easy grey area for contention as there are ways that the information provided could be misleading or incorrect.

PC Remote Support

This site has a single flat rate and no charges for changing support computers or networks. The appliance based remote support solutions are nice too as they offer the fact that you own your solution for supporting computers. This is nice but you will pay forever the maintenance fees for the appliance and if you don't, you get no updates or support if there's a problem - you may own it but you'll never stop paying for it.

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Web based PC Remote Support