Showing posts with label outlook. Show all posts
Showing posts with label outlook. Show all posts
Thursday, August 07, 2008
Tuesday, October 16, 2007
Unable to open the free/busy information.
Outlook, and more so when combined with Microsoft Exchange, can surprise even a veteran administrator with the number of messages and things that could happen. A new message displayed to an average user can trigger instant change to what might be another ordinary day as a chase ensues for answers to uncommon problems.
My last post about a strange error coming from either Outlook or Exchange server was back aways here - http://remotesupportpc.blogspot.com/2007/05/calendaring-agent-failed-in-message.html . Although that was my last post, it was not a last error message displayed.
I did want to post this open a recently displayed one however. Just so it's available to any followers of my postings and maybe just to add another resource to the web for anyone searching an answer to the problem. An answer which I used myself and I know it works. It's not a re-iterated answer found in a forum where the support forum poster just copied and pasted it from another forum or site without haven actually tried the solution they are recommending themselves.
What solved this problem for me was just running outlook /cleanfreebusy. So simply, on the users computer for which you would like to chare the calendar, and have completed the steps to do so, close Outlook if it is running then start it again using the command line switch /cleanfreebusy.
This will, in almost all cases, solve the problem. Don't waste too much time checking on the Exchange server for the cause to this problem, you won't find an aswner there untill you run the simple command line option for Microsoft Outlook. I almost all cases this is a user side problem and should first be delt with on the local computer on which MS Outlook is running on.
Outlook creates some local files for the calendar and they can get "dirty" the information in the files stored ont he computer and the Exchange server are not lined up right. The calandar information needs to be refreshed. The solution for the message "unable to open the free/busy information" applies to Outlook 2000, 2002, and 2003.
In some case, for Outlook 2003, Microsoft Office service pack 1 needs to be installed.
Remember the service pack will need to be applied on the on the computer of the user for whom the calendar is being viewed or an entry is being created/modified, not for the user receiving the error.
If using Outlook 2003, take a look to see if Service Pack 1 (SP1) or Service Pack 2 (SP2) is installed for Outlook.
To determine if either SP1 or SP2 is installed on the computer:
My last post about a strange error coming from either Outlook or Exchange server was back aways here - http://remotesupportpc.blogspot.com/2007/05/calendaring-agent-failed-in-message.html . Although that was my last post, it was not a last error message displayed.
I did want to post this open a recently displayed one however. Just so it's available to any followers of my postings and maybe just to add another resource to the web for anyone searching an answer to the problem. An answer which I used myself and I know it works. It's not a re-iterated answer found in a forum where the support forum poster just copied and pasted it from another forum or site without haven actually tried the solution they are recommending themselves.
What solved this problem for me was just running outlook /cleanfreebusy. So simply, on the users computer for which you would like to chare the calendar, and have completed the steps to do so, close Outlook if it is running then start it again using the command line switch /cleanfreebusy.
This will, in almost all cases, solve the problem. Don't waste too much time checking on the Exchange server for the cause to this problem, you won't find an aswner there untill you run the simple command line option for Microsoft Outlook. I almost all cases this is a user side problem and should first be delt with on the local computer on which MS Outlook is running on.
Outlook creates some local files for the calendar and they can get "dirty" the information in the files stored ont he computer and the Exchange server are not lined up right. The calandar information needs to be refreshed. The solution for the message "unable to open the free/busy information" applies to Outlook 2000, 2002, and 2003.
In some case, for Outlook 2003, Microsoft Office service pack 1 needs to be installed.
Remember the service pack will need to be applied on the on the computer of the user for whom the calendar is being viewed or an entry is being created/modified, not for the user receiving the error.
If using Outlook 2003, take a look to see if Service Pack 1 (SP1) or Service Pack 2 (SP2) is installed for Outlook.
To determine if either SP1 or SP2 is installed on the computer:
- Start MS Outlook then click Help in the menu bar.
- From the dropdown menu, choose About Microsoft Office Outlook.
- On the top line of the About Microsoft Office Outlook window, look for SP1 or SP2.
If neither Service Pack 1 nor Service Pack 2 appears on the first line in the about window that's displayed, install SP1.
Monday, February 12, 2007
Send As and Send on Behalf of Using Outlook and Exchange 2003
Configure Exchange 2003 / 2000 to allow Send As User or Send on Behalf of
To give a user rights to Send As perform the following steps:
This is a common scenario. There's a manager or other employee like a top sales rep that needs to have others send email on their behalf or for them. Rather than having the person who is going to send the email go to their desktop and compose the email to send, they could send email for the other user right from their own desktop.
The surprise here is that although you may have configured full mailbox access in Exchange settings and the user can open the other users mailbox in Outlook on their desktop, the email sent still bounce back with the message stating the user is not allowed to send.That's because it there is another checkbox that needs to be checked to send for another user in the user security tab.
Open Active Directory Users. This doesn't have to be from your Exchange server
Enable viewing of Advanced Features in AD users and computers by licking View --> Advanced Features
Find the user that you would like to have other users have rights to allow someone to send email as them (boss / manager)
Double-click on the user name or id and select the Security Tab which is Typically top right box
Add user that needs to "Send As" and grant them "Send As" permission. Permission change can take up to 15 minutes to go into effect.
The user may now select "Sent From" in Outlook and the recipient will not be able to tell the email was not really sent on behalf of someone.
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