Adtran Atlas 550

The Adtran Atlas 550 series of IAD devices must be one of the most reliable hardware networking devices available on the market today. this series has been available and is in so mnay networks it's hard to find another device in this category as an equal. I have one of these units and I've installed them for customers to. They are easy to program and configure ( some good foundational knowledge assists greatly). They are modular and support a large number of technologies.

My Adtran Atlas 550 has two v.35 interfaces two t1/PRI modules and 4 port BRI and a another network module. I've used it for simulating frame-relay networks and also setting of equipment for customers before I going on site to the customer's office. Also used it for testing equipment. and have installed several for customers as a channel bank and a multi-point CSU/DSU.

They are reliable and because they're modular purchases for only what's needed but having room for expansion is a no brainer. I recommend the Adtran Atlas 550 to anyone. Cisco routing and switching is reliable too but they are so much more pricey than Adtran.

Adtran's support is very good too and that's very important when you have a network down emergency or even during installation. A smooth installation is very important too for customer perception and confidence building. It's good to have good network techincal support that can be counted on.

Tags: adtran,networking, T1,IAD, frame-relay

Cisco 2811XM Installed fine

A local bank has asked my company to swap out some aging routers for new Cisco 2811XM series routers for the branches and a couple of 3825 series for the core. the first of the branch routers went in today with out a hich. I prepped the router in the office with updates to the IOS and setup the router's start-up and running configuration to match the old router this was replacing. The difference being this unit had different port enumerations. I did call in for some tech support on a DR site branch. I must say Cisco's TAC is not as good as it used to be. below is an image of the 2811XM router. They are bit larger that the 2600 series.

Tech support software to allow remote computer control through the web:

Software for PC Remote Support

Applications such as software for PC remote support allows for access to remote computer users computers through the web for support. Once connected, the technician can work on desktop applications, operating system problems, mis-configurations, or network router (internet routers too). Although most remote support applications won't permit direct remote control access to routers on an internal network, they do get access onto a computer desktop or server that is on the remote local network. From that point, the router can be accessed. Alternatively, SSH (or even less secure Telnet) can be enabled on the router and access from the Internet could be enabled on the edge router/gateway. 4RemoteSupport software for PC remote support provides such a method for access via the Internet. Web based software for PC remote support enables technical support remote access to an internal computer. Once on the remote computer on the remote network, the computer can be used a jump point to the router.  Although web based software options for SSH online applications aren't common, there are installable or desktop based applications for SSH connections to routers. Most SSH implementation are installed 32bit or 64 bit applications such as Secure CRT. Others that are lighter and can run without installing are for example Putty. It is a portable executable application that can just simply be run from a command prompt or by double-clicking the main executable file for supporting devices remotely.

More Info:

Software for PC Remote Support

Previous post entries with similar topic:http://remotesupportpc.blogspot.com/2006/10/remotely-support-desktops-over.html

http://remotesupportpc.blogspot.com/2006/06/remote-support-software.html

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Evolution of Technology and Support - Desktop Tech Support